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Although the previous owners and tenders were extremely nice and gave very good service the quality was not so good. The quality of the product has improved and although their edibles and other products are somewhat limited now I would guess they want to paint before fully loading the store. I have found the tenders to be very nice and knowledgeable. Some people find it hard to have change in their life, myself I like my product tested for mold and pesticides and stored properly. I say welcome to my community!
Attitudes from the new staff are terrible. I don't know what happened, but I know I won't be coming back to condescending budtenders.
I get it. I loved the old crew here too. I've gotten to know them over the last 4 years and consider most of them friends. Maybe that's why I also understand why it has to change. Maybe you guys don't realize but under the new laws "old hugs" would have been shut down in 2018. The change had to had been otherwise hugs would be gone forever.
The thing I can't understand is why everyone is hating on Marcel. He's budtended for me 6-7 times in the last few weeks and that guy is awesome! I've watched him defuse so many tense situations since the transition by doing all he can to make sure everyone leaves happy. You guys complain about having to wait but I know for a fact that most of the time if you're stuck waiting he throws in some extra free stuff. When I've gone to the other "commercial" dispensaries, I don't get jack for free unless it was advertised.
I get not wanting times to change but this had to happen and Hugs is still the friendliest and most reasonably priced option, imo.
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I used to drive 30 minutes each way just to come to this dispensary because of the great atmosphere and also selection of chocolates and wax. The atmosphere was always laid back friendly and helpful. I went there twice since the new year and saw them talk down to people twice, so I'm done.
Found out by word of mouth. Went in and Omg. Hugs is NO MORE!!!! The environment is so clinical. That's not what Hugs and their WINGS were all about. I could go in and give my symptom and get just what I needed. Now no price or list. One, two, three, four Hugs is NO more. Love, compassion and knowledge was the motto of Hugs. Now its a bunch of nose in the air kids. Lova ya old staff. But wont be back. One more thing if change is good not in our hood. Trust fund babies go back where you come from.
The true compassion that all of us need due to whatever situation we're going through has died when the old owners left.
OMG Hugs is no more. I found out the original owners are gone from a visit I had recently. The new chic that checked me in is lost and have no customer service skills to save her life. I spoked to her like I do everyone I come in contact with and the young lady had this blank stare like she never get asked how your day is going. It has a corporate vibe to it and the knowledge of the product is gone. I use to come to hugs twice to three times a week and could spend time with the dispensers and totally be educated on what I'm purchasing, now that's dead!!! They lost my business and I'm sure other regulars will feel the same!!!
HAD Been coming here for almost 10 years. place said sold they, new people could care less about us in my opinion. I would stop here after my treatments at uc Davis to always be treated with love and companion, I see some of the same staff is still around thankfully. I hope the hugs family do well <3 Thankyou for all the years for help for me and my wife. However, I now will be finding a new location to get my meds at :'(
regardless, all the brands I use that they carry are vanishing, so I am forced to find them elsewhere.
(Girl who checked me in was snappy, I'm sick and I don't need that kind of thing)
Worse club in Sacramento idk how this club is still standing dry ass weed taste like shit.
Decent parking, always security, pretty friendly and knowledgeable. Not a ton of product but what they have is decent for a decent price.