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Went to Hugs for the first time and was very impressed with the quality of the flowers and they had a bunch of hash which always seems hard to find. I was helped by Rochelle who went out of her way to make sure a had a proper sack. Love the daily specials and it looks like more good things to come. Thanks for providing a safe and
This dispensary is very close to me but I used to avoid it cause the quality was not so good. I checked it out again and I must say, they are now my favorite place! They have the best prices, quality Flower (my most favorite strain is actually from them ) they provided me with some education about strains and their effects, they were friendly and even allowed me to make suggestions. Do not listen to the other negative reviews! They are truly compassionate and even have compassion days for those suffering from illness. Marcel and ALL the other staff members have been so kind and helpful. I am very, very happy with the change of management. It's a lot nicer inside and the quality of products is better without the price changing! Can't ask for a better dispensary.
Made an account on Weedmaps just to review these guys. Very friendly and patient staff. Was approved very quickly. Probably took 2 minutes. A couple of patients in front of me were being very difficult but the staff handled the situation professionally and respectfully. because it was a saturday they had an eighth of their choice for $25 with the purchase of another eighth. I figured good way to get rid of the shit no one wants but I was wrong. The bud they had selected was the top quality, highest price, and came in a nice, sealed glass jar. I was surprised to find out I got this deal with the purchase of ANY eighth. I ended up buying a $25 eighth, got the top shelf, best bud ive bought from a dispensary in sac for another 25, On top of that Marcel saw i was waiting a little while and hooked me up very generously with my free first time patient gift. Overall great experience and plan on going again!
The new owners son aka MOMMAS BOY basically is gonna run the customers out and run hugs into the ground with his rude attitude. So I won't be surprised if Hugs goes out of business. Word of mouth is that they have gone from 100+ patients a day down to like 60 a day so obviously they aren't giving very good service to their customers at all. It's whatever about the taxes and shit we can't change the law but fact is that the new employees and the SELF ENTITLED BRAT SON is gonna put this place 6 feet under. The ONLY decent employee there is Amanda, gotten her a couple times and shes the only employee who seems to care about the patients.
2 people thought this review was helpful
Although the previous owners and tenders were extremely nice and gave very good service the quality was not so good. The quality of the product has improved and although their edibles and other products are somewhat limited now I would guess they want to paint before fully loading the store. I have found the tenders to be very nice and knowledgeable. Some people find it hard to have change in their life, myself I like my product tested for mold and pesticides and stored properly. I say welcome to my community!
Attitudes from the new staff are terrible. I don't know what happened, but I know I won't be coming back to condescending budtenders.
1 person thought this review was helpful
I get it. I loved the old crew here too. I've gotten to know them over the last 4 years and consider most of them friends. Maybe that's why I also understand why it has to change. Maybe you guys don't realize but under the new laws "old hugs" would have been shut down in 2018. The change had to had been otherwise hugs would be gone forever.
The thing I can't understand is why everyone is hating on Marcel. He's budtended for me 6-7 times in the last few weeks and that guy is awesome! I've watched him defuse so many tense situations since the transition by doing all he can to make sure everyone leaves happy. You guys complain about having to wait but I know for a fact that most of the time if you're stuck waiting he throws in some extra free stuff. When I've gone to the other "commercial" dispensaries, I don't get jack for free unless it was advertised.
I get not wanting times to change but this had to happen and Hugs is still the friendliest and most reasonably priced option, imo.
1 person thought this review was helpful
I used to drive 30 minutes each way just to come to this dispensary because of the great atmosphere and also selection of chocolates and wax. The atmosphere was always laid back friendly and helpful. I went there twice since the new year and saw them talk down to people twice, so I'm done.
Found out by word of mouth. Went in and Omg. Hugs is NO MORE!!!! The environment is so clinical. That's not what Hugs and their WINGS were all about. I could go in and give my symptom and get just what I needed. Now no price or list. One, two, three, four Hugs is NO more. Love, compassion and knowledge was the motto of Hugs. Now its a bunch of nose in the air kids. Lova ya old staff. But wont be back. One more thing if change is good not in our hood. Trust fund babies go back where you come from.
The true compassion that all of us need due to whatever situation we're going through has died when the old owners left.