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I have never been so disrespected in my entire life as much as I was at Main street Marijuana. My brother and I walked in yesterday to purchase MJ and was helped by budtender Nick Mancuso, and we’re there all of about 10 minutes. We ended up spending $146. As we were waiting for our buzzer to go off, Nick pulled us aside but loudly announce to tell us that we are stinking up the place and that all the members of the staff were pissed that he was even serving us because we stank so bad. That if we ever come back smelling as bad as we did again we would be escorted out and not allowed to return. Nick Mancuso then proceeded to tell my brother that his body odor is horrible the whole place stinks like him and that he needs to work on his personal hygiene. Then he tells us this is why the rarely serve the homeless because "we" come in stinking the place up. While I was just off work, and I do physical job for a living and work hard as does my brother, we were not smelling as bad as Main Street did this summer when their air conditioner was not working…... I'm not homeless even if I was why are the budtenders at Main street allowed to discriminate against their customers and choose who they are willing to help. My brother went back in to talk to a manager and was told the manager was unavailable dealing with a delivery. He told the budtender that's ok he'll wait and was told if he wanted to wait that he could do it outside because he could no longer have him stinking up the place. All he wanted to do was lodge a complaint with the manager and Nick Mancuso answered by saying " do I need to get security"? He was just asking for an opportunity to let someone in charge know that their employees are complete failures at their job in customer service. Even if was the case that I or my brother were smelling sweaty (which is hard to believe since weed is known as skunk weed and we were not in the place for more than 10 minutes), it should have been handled with a lot more class and respect than it was and that it was definitely NOT customer service. Another budtender approached my brother and he told my brother that he could leave a comment in the box which he did and he did not raise his voice or cuss at those employees even though they made it their mission to try and humiliate him. . As he leaving, he was followed out by the second budtender who yelled across the street at us that neither one of us were allowed back again after today because of the attitude toward the whole situation when all we asked was to talk to a manager. This is how you treat a loyal customer of over two years that just got off work. you take our money then treat us like garbage and kick us out? On top of that, budtender Nick Mancuso waited till after taking my money and bringing my order before verbally attacking me and my brother so that I had no opportunity at that point to return my order despite not yet leaving the store and take my money elsewhere. I find it hard to believe this is the acceptable behavior and standard business practices of main street and it's employees but after the in-store incident I made numerous attempts to call and talk to a manager or someone in charge and was repeatedly given the run around and given false information about managements names as well as how to get a hold of anyone in charge. Due to this, after being a loyal customer for over two years, I will be taking my business as well as all the referrals I have sent to this store over the years elsewhere. I hope that this can help the people reading this review to decide to find better options and not let yourself to fall victim to the verbal abuse and bullying of the main street employees. I suggest you find a store that values everyone as a person, not just cash income.
1 person thought this review was helpful
How are you going to try and make somebody buy something that they mistakenly ordered. Because your website isn't clear at all! Then your employees act hella rude when you want your money back! A customer should never feel like they have to buy anything! I will never step foot in your establishment. Your weed is boo boo anyways. How are you going to select someone's purchase without giving thm a choice?! I'll stick to herbery! There much more customer oriented! And have better weed!
3 people thought this review was helpful
Its amazing that you have to go through 28 pages of reviews to get to the honest reviews. Nice Tactic by main st marijuana owners and managers. Don't shop here anymore after the weed and dabs i was purchasing was not the quality of what I was seeing on the shelves as a display. Displays always look nice then the stuff you actually get is garbage. They have all prices ranges of goods. staff is generally helpful but its busy with a bunch of people looking for terpene profiles etc holding shit up. Very difficult to shop before you go in because no one has taken the time to put up a menu. goto portland buy good dabs and weed in bulk rather than the prepackaged crap these guys have