I’m really sorry to hear about this experience, and I appreciate you taking the time to explain what happened. You’re absolutely right, it’s not about the half ounce, it’s about how you were spoken to, and that’s not the experience we ever want one of our customers to have. We genuinely care about our customers, especially loyal ones like yourself, and I’m sorry we missed the mark here. The offer should have been honored, and more importantly, you should never have felt dismissed or treated unfairly. That’s on us. If you’re willing to give us the opportunity to make this right, please call in and ask for the manager, Lee. I’ll personally take care of you and make sure everything is handled properly. Thank you for your continued support and for holding us to a higher standard, we truly value it and hope to earn back your trust.