Great I got what i needed

DreStone3894Arlington / Alexandria / Fairfax

Bait and Switch with deals

Added product that was on sale. Was told they applied the discount when I checked out. Then I got my recipes back and it showed they didn’t then when I brought it to my attention they said that wasn’t part of the deal. Then I noticed a product from the deals section didn’t get the discount. I bought the last one and since it isn’t on the site I couldn’t show where the deal was on the site. They ended up not giving me this scoring even though they advertised it. Employees made it seem like I was hassling them and trying to pull a fast one. I will not be back.

samstillsamBaltimore

First time Welcomed

Larry was a great help with my wife helping her decide on which edibles to choose he was very knowledgeable and moved fast despite the last minute decision changes at the register love the music selection as well will be back !

lennyJonesGlen Burnie

Good customer service

Good product recommendations

ForresthoodWhite Marsh

False Levels lower than listed online

Product THC & CBD levels are different than what is showed online the Tahitian lime is only 23%

TravelwithloveBaltimore

Prices to high

I ask for a good oz for 140.00, l was told that the only thing good would cost me, starting at 160.00,so I can’t get a oz for about 140.00, with my discount, that’s crazy, so I went to relief dispensary and got a oz for 116.00, stop giving your money to these people

NAKIDS4UBaltimore

Bad Service. Extra petty

I purchased an ounce of their Cookies Ridgeline Lantz. The Ounce was completely seeded. I reached out to the Dispensary, a message was taken and I was told to contact sunmed. I had to call back days later because I was never contacted. The manager Dollar never answered/responded to me nor spoke to me but told an associate to pass the message. “Contact sunmed, … we can not anything for you” terrible service and it was kinda a slap in the face. Especially since I was never rude. High price point item’s quality should be honored, and customers shouldn’t be treated like throw aways

KeithRantinWindsor Mill, Maryland

No parking really bites a rump

Great products but parking sucks.

StevemcnameeLaurel, Maryland

Double charged for order

On April 9 2025 I made a purchase totaling $297. When they ran the transaction they said they were having internet problems and that it didn’t go thru. They ran the transaction again. Later that day I realized that they had charged me twice. Both transactions went thru. One for $297 and one for $303!! I have called numerous times. Emailed every day. Sent copies of receipt and bank statements. Got a response on a Google review from someone who says they are the owner. They told me to email as they are anxious to help me resolve this. I emailed again. It will be two weeks tomorrow and they have no interest in helping me get the $303 dollars which I now assume they are stealing from me. Google reviews show I am not the first person to complain about this. What say you Cookies Baltimore???

Gingar69Centreville

Horrible Customer Service

I usually like this place, but today's experience wasn't good. They are only taking cash at the moment, but they do not have it posted on their website. They only let you know once you're there. I was only able to pick up half of my order today due to this. Their ATM only allows for incriments of $20, so despite having the money, I couldn't get it. If their website or text message service had informed me, I could have gone by my bank at lunch to pull out the exact cash, but but the time I got to the dispo it was too late. They aren't offering any discounts for the inconvience, and the staff was very rude about the entire situation in the first place. A staff memeber even scoffed and said "get used to it, it's been like this for a week." So, it's been like this and you don't have the decency to tell your customers? All I did was ask a question in a nice tone and I got nothing but attitude in return. The least you could do is offer good customer service or a discount. This place dropped the ball multiple times today and I don't think I'll be going back.

Catski33Columbia, MD

Details

License information

Storefront | Pickup

35 E Cross Street, Baltimore, Maryland 21230

(443) 708-5683

Medical & recreational

Website

Instagram

Supports the Black community

Amenities

Age minimum

ATM

Security

Announcement

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- Use points at Cookies

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- Up to 20% Off your first visit

- 20% Off on your Birthday

First-Time Customers

With an activated myREWARDS account, you will get up to 20% off your first purchase!

Introduction

Please view our website to see our menu!

Cookies began with two visionary founders: grow expert Jai, and entrepreneur Berner, whose Girl Scout Cookies (GSC) remains one of the most sought-after cannabis strains in the world. From the earliest days in a San Francisco garage to global growth, our goal has remained the same: authenticity and innovative genetics. Our control of the entire experience from start to finish, seed to sale, sets us apart. We take pride in our in-house cultivation, global varieties, and full lineup of strain-specific products. Cookies is a lifestyle. Join the community as we take it worldwide.

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