Track Town Collective

4.7 stars by 29 reviews
dispensaryEugene, Oregonrecreational
(541) 654-0452
Closed 7:00am - 10:00pm
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Reviews

4.7 stars
tangman4

false advertising

1.0
false advertising 710 deals as everyday deal just to get folks in. second time weve been subjected to this. Sam must love this
huuuurrrrrrrrr

Best trees in town !

5.0
Don't even go anywhere else. I don't.
bkirk32283

Splendid

5.0
I gotta say Tracktown is by far the best place to shop. They have superior quality product and the best prices around.
glyno77

Top Drawer!

5.0
After visiting many,many dispensaries across Cali,Oregon & Washington over the last few years I think Ttc has the best blend of Quality,price,product & knowledgable staff anywhere!
Rhd8

Disgruntled employee/worst potshop experience ever

1.0
Just had a pretty startling experience here, and I don’t normally leave reviews but this was so far beyond the pale that I felt obliged to say something. I’ll start by saying this was my first trip to track town collective, as I have shops I usually favor, but track town showed a particular product I was interested in at a great price, so across town I drove to check them out. Upon walking in the place was empty, with no one at the front desk and no one behind the counter either. As I looked around for someone, a seemingly disgruntled man with stringy long hair enters from a door behind the counter. He looks at me, frowns, and says nothing. Awkward... not sure what to do, i greet him as I would a customer in my store. “Hi there!”... he stares at me, mumbles something, and quickly asks what I want, sounding annoyed. I’m a bit taken aback, as with the obscene selection of pot shops in Eugene, I’m used to friendly faces and excellent customer service at the shops I frequent in Eugene. How else does a shop expect to retain customers in such a ridiculously crowded market? ‘Ok’ I think, ‘no worries, I’ll just get what I need and get out’. I request what I had come for, but was surprised again when the price he rung up was more than their website has advertised, which was the entire reason I had driven across town to try a new shop. I just double checked, and indeed it was not my error, and their website still displays the prices I had referenced. Anyway, I calmly pointed out that their website had displayed a different price, as I wanted to clarify. He burst into laughter, and as condescending and patronizing as possible, he told me I was completely wrong, and he absolutely did not care what their website said, and I can either pay that or leave. I get it, I’m sure scummy people come in there trying to haggle the price. I’m a professional, family-man in my mid thirties, and can assure you I am not that type. I pointed out the discrepancy more to bring their websites error to his attention than anything, as I’m sure I won’t be the last agitated customer he has to deal with if they don’t correct the error. I was met with disdain and vitriol. If this shop wants to stay in business, they might think about letting go of the stringy haired, extremely rude, pale dude.. hopefully he’s not the owner! I certainly won’t be back, and will advise others to stay far away.
Track Town Collective
Eugene / Springfield
Hello. This is John, General Manager here at Track Town. I’d like to extend our sincerest apologies for your experience at our shop. We followed up on your complaint about the prices on our website, and it seems that there was indeed an issue with how prices were listed. We were unfortunately unaware of the problem until yesterday and we have since corrected it. I once again personally apologize for this error and will ensure that it doesn’t happen again. As for your experience with our team member I’d like to assure you that we always strive to provide the best customer service experience possible. I reviewed security footage of your visit and I’ve found your description of the incident to be only loosely based on the actual events. I at no time witnessed the “vitriol” nor “disdain” that you describe. I instead witnessed an understandably agitated customer berating a budtender who is maintaining a professional and neutral demeanor. While there are admittedly areas where we can improve, and I assure you that we will. It’s regrettable that, rather than approaching management with your grievance, as I would expect a professional family man would. You instead made the decision to extensively berate and belittle your budtender, make offensive gestures, spit upon our window, and make a scathing review only loosely based on the facts and easily refutable by camera footage. I’d like to extend a sincere invitation to reach out to us. I would like to personally apologize and see if there is anything that we can do to make this right with you. Have a great day, sir.
Official Response
Marciew

Fantastic prices on wax!

5.0
great selection of wax and best prices I've seen in awhile.
Mende026

Best products

5.0
Stopped by this shop on a road trip and it met all of our expectations and more! The prices were the best I’ve seen for very good quality products. The service was phenomenal with educated and friendly bud tenders. The shop was extremely clean and better than any in California. Definitely stopping by anytime we’re in Eugene.
mint0ath

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5.0
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shebaisatree

very cool

5.0
Hayden is the man. he really helped me figure out exactly what i needed, and with knowledge and an informed demeanor. This place is clean, laid back, and the products are some of the better ive come across
JdmUli

Excellent service, very welcoming.

5.0
This dispensary is one of the best I’ve ever been to. Guy behind the counter was passionate about his work and very ready to answer any question. Visiting from SoCal, I could not believe the quality of flower and concentrate. And what a deal! I plan to come back on every visit to town.
lauraliz40

BEST FLOWER BEST PRICES

5.0
I am a loyal customer of track Town Collective. Their staff is fun, compassionate and smart! Best prices for the best product. They are in it to help, and that shows in their professionalism and compassion.
mike1234567891

great deals

5.0
nice people good stuff
Tyrone1953

Tracktown dispensary

5.0
It's the best place to go if your a veteran 22% off cant be beat anywhere in town
TheRealHellaSmoke

great place

5.0
great people great place!
foodisforfatkids

Great Place to buy!

5.0
Great staff! Very knowledgeable and personable! Felt comfortable and at ease immediately!
buslife

prices are good, owner sucks

3.0
this place has decent deals but when owner was a bitch we we started going downtown. prices and quality are decent on his lowest or second to lowest tier.
MichaelKelley

Best selection and Prices

5.0
My wife and I have been dealing with Sam and his staff since we moved here last July . He and his staff have always been very helpful and super friendly. His selection is awesome and the prices none better. We have made this our store, we may occasionally shop elsewhere but when its time to fill the jars there is only one place we go, Track Town Collective .
leTorche

Why go anywhere else? #FIRE!

5.0
If you want the bomb ass dank ass, look no further! If you are a baller on a budget and you want the dankest terps in town, this is where you want to go.
StacyLane

Now Serving Medical and Recreational Clients!!

5.0
Sam was terrific! I wasn't exactly sure what I wanted, so i took his advice... BLEW MY MIND! He got me set up with some Amazing Bud!! I'm also a veteran and he has the best discount anywhere around, and that's a promise! Thank you Sam! :-)
JJBUD1224

One stop Shop!!

5.0
Clean, Friendly, cheapest by far, and easy to get to. my new favorite shop!!