Store front! Tired of getting bad meds from delivery services? Or not having someone to talk to about your meds. Come check out Mercy Wellness. Our facility is very warm and welcoming. We are here to accommodate a wide range of patients. Our staff is here to serve you. Mercy Wellness is serving all of Sonoma County Cotati Santa Rosa Petaluma Sebastopol and also Marin County, Novato San Rafael. We are Cotati's first and only legally licensed dispensary, located across from Lowe's on Redwood Drive, just west of the freeway. We have a great selection of high quality Medical grade cannabis, potent concentrates, tasty edibles and healthy cuttings. Mercy Wellness is dedicated to serving patients who find relief in medical cannabis.
Mercy Wellness of Cotati is committed to providing safe access to medical Cannabis products for our qualified patient members and caregiver members. We will treat our qualified patient members as individuals, courteously, with integrity, respect and honesty. In doing so, we will continually strive to exceed our qualified patient members' expectations. We are dedicated to keeping our patients privacy maintained, while providing safe, comfortable, and affordable access to a wide variety of the highest quality medical Cannabis products for their individual needs. Our mission is to run a legally and socially responsible Medical Cannabis Collective. We have worked hard to establish positive relationships with our surrounding neighbors, the City of Cotati and the Cotati Police Department. We are legally Licensed by the progressive, visionary City of Cotati, and operate in strict compliance with all Local and State Laws. (City of Cotati Ordinance 787, Chapter 8.24, and California State Law Proposition 215, Health and Safety Code 11362.5, Senate Bill 420 known as the Medical Marijuana Act) Serving all of Sonoma County Cotati Santa Rosa Petaluma Sebastopol and also Marin County, Novato San Rafael Know Your Medicine Medication is lab tested by SC Labs and
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Great selection, prices, and staff. Nice first timer gifts, and coupons as well ! I stopped in here while visiting friends, but the nice selection and coupons will bring me back.
Wonderful staff, great prices, and top quality products... what more can you ask for?
Reliable, helpful, friendly and an overall great experience Every. Single. Time.
I highly recommend this dispensary!
1 person thought this review was helpful
Terrible customer service. Rude and clueless budtenders. if you actually need some service, other than giving them money, good luck.
Was sold a defective pre-filled cartridge here. I called in before hand, and was told I would be taken care of. Instead, I wasted my time because all I got was attitude, zero help, and the budtender actually seemed happy she could not help me. I was polite and respectful the entire time. Fortunately, I contacted the manufacturer of the pre-filled cartridge, and not only did they walk me through how to fix it (some cartridges get the mouthpiece twisted, which can block airflow), they also sent me a coupon for a replacement cartridge at another dispensary. NOW THATS HOW YOU TREAT A CUSTOMER.
On top of that, I asked the budtender for a sativa, and she sold me a hybrid. Which I did not notice until I got home since they bag your items in a non see-through bag, and stapled shut. Unopened, and their mistake, they still would not exchange this item even though I never asked for it. The budtender's response was "I've been working here a long time, I know" LOL that doesn't change the fact that is says hybrid right on the box and manufacturer website. Then she tried to convince me I need a new battery (even though I told her I have two, and mod AND my other cartridges work fine on my batteries). Yes, her solution was to get more money from me. clueless and rude budtenders.
I sent 2 messages (one via email, and one via website) and got zero response LOL terrible customer service. over 2x $30 cartridges. how cheap can a company get? Over a cheap $60, their mistake and they still completely ignore a customer that would have dropped $150/week easy. oh well, plenty of other good services in the area, and orgicann is closer anyway. Will not be back. Already turned several people away from this place.
Every time I go to mercy, no matter the hour, they always give me a great experience. They are down to earth, real, honest people. They don't give you any bullshit, and when you get there you can tell that everybody's first priority is YOU and they're product. Not them self ,not the convenience of the sale, not even the money. They are the first people I go to when I'm in need of oil or bud, they always hook it up, and I always leave satisfied.
Mercy has the best customer service north of the golden gate. I highly recommend this place.
Interesting note: owned by the city of Cotati.
The vape cartridges can be hit or miss, and a 48 hour return policy on the cartridges make them problematic for customers from Marin. The expectation is for the customer to drive 80 mile round trip, to buy 5 cartridges to have to go home, hit them all, and dive 80 mile round trip again to replace 2. Flower and edibles are good quality, nice folks, polite and friendly.
Friendly knowledgeable staff/Budtenders . Nice selection of products. Felt like a kid In a candy store. The staff made me feel welcome, great attitudes abound. This will be my goto place.
From the setup, to the selection, to the prices to everyone who works here: fan-fucking-tastic. I've been to my share of storefronts and this is by far one of my favorites. I am incredibly picky about my selections and they had such a large variety of product to choose from and such knowledgeable and chill staff that I will definitely be making the 30 minute drive from Mill Valley to visit Mercy again. For sure one of (if not) my favorite storefront ever! If you can get to this place, do it!