Great experience in the store

Amazing storefront, friendly service

GerbillyBrooklyn Brands

Mercy Cotati is my go too, everyone is so very welcoming, very friendly, but today I accidentally parked at the wrong spot & I apologized to the front person for parking at the pick up, & all I got from her it’s okay don’t park there again or else, like really? So I spoke to an associate he said it was okay to park there.

Fabiola94Santa Rosa, CA

Their customer service is excellent. Friendly and knowledgeable. They almost always have some type of great special going on . On top of all that, they have a great new lounge with lots of fun entertainment, from comedy nights , to reggae nights , Food Trucks , and much much more ! YOU HAVE TO CHECK OUT THEIR INDOOR /OUTDOOR BUD BAR WITH OVER THE TOP BUD TENDERS !

Deadheadmom707Santa Rosa

Corporate sellouts. Owner doesn't smoke weed. They are nickle and diming their customers like Corporate America. Also the overall experience is not great being in their stores you will see if you decide to go.

Weed_review_ogSanta Rosa

great first experience

friendly service. great variety. front desk woman was very welcoming and accommodating. first time in a dispo in California (from Michigan) and left with a great experience. Crystal was very friendly and helpful. would definitely recommend a visit.

cannabizPRIMEMacomb County

I think it's great! Just needs one thing

Hey folks I believe that this dispensary is actually really good. The only thing that I have a problem with is just the wait time. Originally a mercy had a number system that allowed med patients and rec patients to be rung up differently. That has changed, as there is now a new name calling system. While it does seem to have its perks for the staff, I can see how confusion and congestion can become a problem in the future for this dispensary. All in all, I think that the staff is very well trained and know what they're doing, and even if I am a little indecisive, they take the time to explain which strain is better for what condition or symptom.

710globsterPetaluma, CA

First timer at the dispensary, medical user

Well, way to many folks, long ass wait.........When I did get to the sales, I purchased a couple prerolls to test the place out. Well, I talked with the lady to see what she had to offer and we agreed upon 2 different kinds. One was supposed to be an indicia. I use this for severe headaches. Needless to say I arrived home with 2 of the same kinds and sativa. And I was taxed at 23%.

limited55Richmond / Hercules

Update: Still as Awesome as Last Time

I just wanted to write an update and say that after the remodel I have had really easy and flawless shopping here. Things are relaxed with lots of space and even more bud tenders working at the same time. I really can't complain about this place, only compliment. Everything that is in their control, they do superbly well (I see complaints on here about things they can't control, like taxes, fees, and regulations). They do everything that I want a pot shop to do at a very high level. They are super responsive to questions and help educate me. This shop seems to be trying to reach for greater professionalism, which I think they are succeeding at. People who think the line is too long: don't forget the express ordering system!!

Dude below is trippin

This is easily the best dispensary in Northern CA period. I’ve been to about ten other shops in the bay area and this has been without a doubt the most affordable and diverse. They even have high strength RSO! If you are a medical patient truly in need of some quality medicine at a fair price, head to Mercy. Also you’re stupid bro check the hours next time ⬇️

Worth the commute. Thanks for all the help, Ayla!

While the whole place is impressive, it was the assistance and expertise of Ayla that made me bother to review it. She answered so many questions, and due to her suggestions, I’ve had improvements in my sleep, headaches and pain levels, among other things. The website is cumbersome, and the glass cases are an imposing challenge to make quick sense of, but Ayla broke it down for me which I really appreciate. By far the most helpful employee I’ve met at any of these places. Give the lady a raise or at least a tip jar! Cotati is out of my way, but I’ll be back. Five stars! (English majors, I realize my review contains a run-on sentence, a sentence fragment, an unnecessary comma and at least one rhyme that Dr. Seuss would find...inelegant. Blame it on Strawberry Fields).

1st Time , 1st impression

I recently visited Mercy yesterday as a rec in process of getting my medical status. When I walked in not only was I greeted by security but I was also greeted with the front desk rep and they were both awesome! Registration was super fast, I went inside and as a 1st timer felt overwhelmed at what to get.! The budtender was wonderful. Listened, cared and gave some great information and helped me to purchase a vape pen, cartridge and a bottle of CBD oil! I was very pleased with the service, well organized and I’m very happy with what I purchased. I will be happily returning to this spot!

AwellsbellsSanta Rosa

Thanks for your review, I'm so glad you felt welcomed and listened to on your visit. This is what Mercy is all about =)

Wonderful dispensary run efficiently and intelligently by a whole bunch of smart people. I love the place. Good quality product, too

MarshaSpencePetaluma, CA

It's funny reading reviews from broke illiterate morons ripping every single store for the price increase due to tax. This place is better than every place I've been to in SF. Excellent selection, they have carbon sealed cans that keep their flowers fresh for weeks. Employees don't rush you or make anything about the experience negative. There is usually a line, but literally every place has a line so that is to be expected. 10/10

My go to place and the only place I feel welcomed. The staff are always very helpful and great. I always recommend this place to my friends.

ill customer service

had a defective cartridge, numinous GDP, and was issued an exchange immediately. Very appreciative of the staff here. Also was given helpful tips for future purchases of cartridges, such as screwing the piece from the mouthpiece instead of the bottom. Thank you Mercy!

The only place to go!!

Mercy is the best storefront around. They always have the best selection and the best service

dmccarthy707Hayward / Castro Valley

Great first experience

Writing this review on behalf of my mom, who doesn't have a Weedmaps account, but asked that I give Chris a shout out for being so helpful on her very first trip to a dispensary ever. She's thrilled to have found Mercy Wellness and will definitely return. Thanks guys!

Do Yourself A Favor!

I stopped by Mercy to check em out a week ago and immediately felt welcome. The atmosphere and service is just as great quality as the medicine that they provide. The budtender who helped me was named Chris. He was super friendly, knowledgeable, and a solid dude who made the experience top notch. He was able to help me get the medicine I was looking for, without showing me a bunch of stuff I wasn’t interested in. I left Mercy feeling better then before I went. If you are in the area and haven’t checked em out, you should do yourself a favor and stop by. I know I’ll be going back.

The business is very welcoming, I have anxiety so that is important to me. I went there for the first time yesterday, and I was greeted by friendly people who made the process of signing up so easy. Once I was let into the back to make my purchase, Thor was super helpful with helping me pick the right strain, and he cracked open lots of cans and let me smell as many as my heart desires. I received amazing coupons and free products just for being a new customer! The prices are a little expensive but the quality is so good, it's shocking. It's worth the drive. I will be back!

jcilenti707Santa Rosa, CA

Medical & Recreational

Supports the Black community

150 ratings | 615 reviews

Mercy Wellness of Cotati

Vape Pods

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