WE JUST GOT OUR OLCC LICENSE!!!!
We're a OLCC recreational and limited medical cannabis dispensary located in Eugene Oregon.
*Our prices are post-tax
**Our prices are subject to change and may not be 100% accurate due to inventory changing every day.
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I work across the street from this dispensary. I have for 4 months now. I was for the first 3 mos. (in my opinion) a frequent customer. I would say twice a week, average spent per visit would be $120 or so. Nevertheless I was frequent enough that I should have felt more comfortable there. I don't think anyone there ever recognized me. No big deal. Again, convenience. Can't say their products are any worse or better than any of the other dispensaries in Eugene area. Nothing is special about the place whatsoever, but, until that day, nothing to prevent me from continuing to patronize this dispensary. So the last purchase I made there was for $200+. One of the items I purchased was a cartridge for my vape pen. It was $54 after my military discount. Long story short, the cartridge leaked all over my pants. The tip was clearly leaking, as was the bottom part which screws on to the pen. I explained exactly what happened. Showed them my receipt, and they asked me to please hang on. They waited til the two other customers left and began arguing with me about it not being too likely that it just broke. Never a concern or an apology for my being out a pair of pants, or what I had to go thru to clean that sap up. I finally had enough of their senseless attempt at trying to convince me that it was also my fault it broke. I asked if they knew I had been frequenting their place regularly. I asked if they had ever seen me in there before. I asked if I even looked a little familiar. One of the two arguing was in fact the bud tender who sold the products to me. They had these looks on their faces like they didn't at all believe me. Frustrating! But comical at the same time. However, far more frustrating than comical. I asked if they could please replace the item? I wanted the exact same cartridge in exchange. The owner or manager who had been involved the entire conversation said he would not be able to give me a 100% refund. This man, this very smart man began to explain to me that there was only half left in the cartridge. He was as generous as he was smart too. He said he would give me one for 50% off. So at 50% off I figure that is at worst case, a break even deal for the smart guy......but wait, then there is the company who supplied them the cartridge which was defective. I know for a fact that they get reimbursed the entire item. Not 50%. I couldn't contain myself anymore. I had to walk out. The sad part is that I doubt other than wanting to kick my butt for writing this, that they will see the need to treat people with any more dignity, respect, or simply doing good business. This review will cost far more than the $27 I decided that day to spend elsewhere. Very unnecessary and could have so easily been avoided. Could have even turned out to be a situation which made me tell others to check you out. Not............well, you know.
Management discussed this here to make sure it wasn't done. We have never once offered half a refund on any product. We either do a full exchange or when its disliking a flavor on a working product at times we have refused since it is still functional for what the product is supposed to do. We even exchange products that we don't get refunded by our vendors realizing the return business is worth more than losing on a few products. At times we are confused for being another dispensary down the street. Also we never wait for the floor to clear to help anyone since we believe in a friendly atmosphere and are transparent with everything we do.
Stopped going anywhere else. GREAT place. Friendly folks. Excellent prices. What more could you want. Oh produces are always A++
Great customer service big inside reminds me of a cannibas grocery store they offer a huge selection of hemp and edibles the peanut butter cookies is the best edible I have ever tasted