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I was in last week and another customer was being on the belligerent side. Clearly having a hard time. The staff member asked if he was ok, and seemed genuinely concerned. The staff didn't harass or mock or humiliate him. Just checked in and was helpful to the poor man. I respect that, and it makes me want to bring my business here.
The staff are upbeat...sample flower is not accessible to customer for taking a closer look,limited selection, menu was not updated...purchased a pre roll that seemed old?
staff is great felt welcome as soon as I walked in the door !
After switching my primary dispensary to Cannabliss due to my location switch, I can't say that I have been disappointed. The selection is always increasing among all products. Though I normally go in for flower, the bud tenders did an awesome job at explaining the edibles and offering their advise. These people are always smiling and cannot possibly think of one negative encounter I have had at Cannabliss.
The super friendly staff at the sorority house somehow always have the place smelling like warm cookie dough and orgasms, and there's never a staff member in there who isn't smiling! I can honestly say I called my Grandma this year and told her sorry, I won't be visiting, I have found all the grandmotherly love and affection I need from the good people at Cannabliss Sorority house. Whoever solicits an unkind reaction from the staff here must go into the store with a pretty big stick up their butt in the first place
Last night, I got off the bus like I do every night after work and took my cartridge out of my pocket to take a rip. Getting it out of my pocket, I saw that the metal ring at the bottom of the cartridge had separated from the glass, allowing the glass to slide up, and leaking my oil all over my pocket. I chalked it up to a broken seal, documented my troubles with my phone, and then resolved to stop by in the morning to see what could be done.
Cut to today - I brought in the cartridge and showed it to the budtender (who is a nice guy, with good customer service skills). He called his assistant manager over, who listened to the story, did a cursory inspection of the cartridge, and then left the room to get a final decision. I stood talking with the tender for a minute or two about tips on how to carry a cartridge pen, when the assistant manager returned and informed me because the cartridge was "broken, not malfunctioning", there was nothing they could do. I asked him to explain how my cartridge was "broken, not malfunctioning", as I saw no need to quibble semantics, but he informed me that he couldn't tell me how, because he "doesn't make the cartridges". I took that how most people would and left, completely unsatisfied. Luckily, they sell the same cartridges in several different dispensaries all around town, so getting a new one was easy.
So why the long review? Simple. They have absolutely terrible customer service. Their bud is pretty good (though only average, when compared to other dispensaries in the surrounding area), their prices are slightly higher than average (but not outrageous), and their location is premium. But I don't want to go there anymore because I honestly feel like they might be the rudest dispensary in town. I can get the same products around town; we all can. But we don't have to be spoken to like that to do it.
600 loyalty points accrued and I'm never going back
these guys are my ultimate favorite place to purchase my meds they are always so friendly and knowledgeable and they have the best strains and prices and ive been all over eugene Springfield looking for the best prices these guys are it come in and find out
great products knowledgeable and friendly staff. great expierience