Thanks for your feedback—we’re sorry to hear about your experience. That’s definitely not the quality we aim to provide. We’d appreciate the chance to make this right—please reach out to us at lsmithjones@goembarc.com so we can look into this further. Your feedback helps us improve, and we hope to do better on your next visit.

Thank you for the great review! We’re glad to hear you enjoyed a clean, smooth smoke. We appreciate your support and look forward to seeing you again soon!