poodeelah
2 Reviews

NETA
Northampton, Massachusetts1 star
What used to be
What once was an exceptional medical dispensary has been tainted by the greed from recreational sales. Hey I'm not trying to take anything away from anyone else, but as a patient, NETA's product is my medication. Patients no longer get parking near the facility, are treated impolitely by security and once inside, our reasons for being there are minimized. Medical selection is thin. I have had to purchase elsewhere because NETA was out of stock a product I had purchased consistently before they chose to let the rec users buy it. Medical patients can no longer purchase online and try a quick in and out. The parking lot is filled with trash while a half dozen portal-potties outline it. It's become a dump already. NETA has gone down hill fast. But they will succeed because the demand will never go away. What will go away is just their long-time medical patients. Pity
NETA
Northampton, MassachusettsHi poodeelah, thanks for taking the time to write and submit your review. We take pride in providing the best service and products, and patients still remain our #1 priority. We would like to address several of your concerns. 1) Parking: We do offer on-site parking, and have several spots designated just for patients. Upo your arrival, simply let the officer know you are a patient and they will guide you to the spots. In the event that these are taken by other patients, there are several lots nearby that have saved spots for NETA Customers - visit our website for more info. 2) Product selection: Our entire menu is dedicated to medical patients, with only a handful of items made available for adult use customers. Additionally, NETA has reserved 35% of its total inventory for medical patients. More recently we have streamlined production to allow for product to be consistently available to both patients and adult use consumers. 3) Reserve Ahead web feature: Although there are times we temporarily disable our Reserve Ahead web feature for Adult Use purchases, our medical patients have not seen an interruption on their side. 4) Porta-Potties: We anticipated having a crowd on opening day and several days after; we wanted to do the right thing and have these available for those waiting outside for prolonged periods of time. We apologize for any inconvenience you have experienced and hope to see you back at NETA soon.
Official response
INSA - Easthampton (Recreational/Medical)
Easthampton, Massachusetts5.0 stars
A new World
Now that recreational is open at INSA, as a medical patient I have seen no changes to the top-notch service and quality product in stock when I visit. Unlike a nearby recreational facility, I am still treated with dignity and priority, because this IS my medicine. I am still greeted and welcomed to the facility. A brand new express pick-up counter, designated line and counter with checkout just for patients makes visits as simple as when they were only medical. INSA has handled becoming a recreational/medical dispensary with such finesse and class. The grounds remain clean and presentable, accommodating for both rec user and patient. Thank you for remaining dedicated, pleasant, professional and an all-needs-met facility. You are MY medical dispensary.