Green Gamer
3 Reviews
The Re-Up - Citrus Heights/Orangevale
The Re-Up - Citrus Heights/Orangevale
Citrus Heights, California
2.0 stars
Still offers competitive prices but their service is way too slow and it's getting worse. This coming from a repeat customer who has been making orders for years! Made my 100th order just a couple of weeks ago. Why has ordering any items become such an ordeal? I need to wait 1-2 hours just to have an order processed. Half of the time, they don't even respond to any of their texts and i now have to call them by phone. Whoever is handling messaging/text orders? Replace them! Now!
The Re-Up - Citrus Heights/Orangevale
The Re-Up - Citrus Heights/Orangevale
Citrus Heights, California
Hi. We’re truly sorry to hear about your recent experience, and we really appreciate your continued loyalty as a repeat customer. We completely understand how frustrating delays and lack of communication can be, and we sincerely apologize for the inconvenience. Our messaging system has been experiencing some issues lately, which is why we have both a main line and a secondary line to ensure we can reach you on all platforms in a timely manner. If we don’t receive a response from you after a few minutes, we’ll follow up through phone call, email, or Weedmaps chat to make sure we don’t miss your order. We know this could be a hassle, and we’re working hard to improve our system so we can communicate more smoothly moving forward. As for the processing time, waiting 1-2 hours can sometimes happen when we’re not receiving your replies, or if you're not getting ours. We always do our best to keep you informed about any delays, especially if there’s an issue with your order that requires confirmation from management. Please know that we’re committed to processing your orders as quickly as possible. Of course, if calling us is more convenient for you, please feel free to do so as we’re more than happy to assist you however works best. Again, we sincerely apologize for any inconvenience, and we truly value your business. We’re working hard to resolve these issues and ensure a better experience moving forward. Thank you for your patience and understanding.
Official response
5.0 stars

Great service!

The website and registration process were very easy to use and quite user friendly. I set up the camera but Dr. D’Ambrosio called me a few minutes after completing the registration process and spoke to me directly on the phone. I received the digital copy 15 minutes after our conversation which allowed me to make an order right away. I received the stamped copy of the recommendation a few days later. It took less than a week to arrive. Great service overall and much cheaper than the local doctors around here in Sacramento. The average price is $55-60. They've saved me $20 at least and i didn't have to wait hours at a crowded local clinic.
2.4 stars

Overpriced and overrated

Their meds are of average quality at best. I got an eighth of Sensi Star and another one of their GDP. I got a slight buzz from the Sensi Star but nothing from the GDP. That's $35 down the drain. The atmosphere also feels snobbish and guarded. I can't touch the jars and inspect the meds because only the holy hands of the bud tenders are allowed to handle the jars? Why? You think i am going steal or contaminate your precious weed? Really? The only thing that you are achieving with your idiotic policy is turning off people like me and delaying other patients along with it. The parking is very limited and tightly spaced. The free edible popcorn that i received tasted terrible. The lack of daily deals and incentives in general makes this a very unattractive dispensary to me. Very "meh" experience over all. Oh well, this is what happens when the feds start shutting down most of the more patient oriented and affordable dispensaries and thus allowing crappy, profiteers like this to flourish.
KOLAS Florin Marijuana Dispensary
KOLAS Florin Marijuana Dispensary
Irvine
Well there is not much we can do for a person who is not willing to understand or honor our collective rules. And we think our popcorn is great ! That's why we will offer anyone a FREE popcorn who mentions this review just so we can understand who really is idiotic. our parking lot is a football field sized lot if only you LOOK around. We are a non-profit collective, not a WAL-MART that offers daily deals please understand that for your own sake when you visit these wonderful establishments. As for the feds cracking down on dispensaries it hurts everyone in the movement. We read your past reviews you left behind for other collectives when they were open, you didn't seem like an easy patient to please, which we try our best day in and day out. Thus were stuck with snobby people that we cant please. We hope you find what makes you happy even if its us again..
Official response