My overall experience was not great, and tho I did receive many "I'm sorry about that" comments from them, it was overall awkward and the buds are weak. Placed order online, which apparently they don't check. Showed up the day after, and they had no idea, tho they did receive my order, they just didn't fill it, and they had sold out of some of the items I ordered. It was why I drove an hour to get there. After waiting several times, in silence, minus apologies, I was sent back out to the front, since I was a new customer they needed my info before I could check out. Tho...I did send photos of my info (which was a weird request) via the online ordering app. 2 other people got their orders and left before I even was able to pay for mine. Once I got to look at the bud, in my car, I was really bummed. It is leafy, minor hairs, and literally no crystals...none, like at all. Overall I would definitely not recommend these guys, which sux, I had high hopes. Prerolls were WAY underweight = rip off