the vape pens are low-quality and often don't work although the company will try to tell you that it's not a problem, "it only happens 3 out of a hundred" and give you $10 off your next purchase. total inconvenience for the customer, not to mention that it leaves you without your prescription at any moment and unable to refill it unless you go to their store - if they're open. I suppose one could wait days for delivery too and pay another delivery charge. NOT worth the HASSLE!!! there are other dispensaries out there with quality products and service. sorry Surterra, if you want me and other customers to come back, step it up.