I had previously enjoyed this store, but my 4/20 visit was extremely disappointing. After waiting 20 minutes for parking and 2.5 hours in line, I was excited and prepared with a detailed order (edibles, flower, moon rocks), especially important since I live out of state.The associate (possibly Juline) was disengaged, difficult to hear, and repeatedly walked away. She seemed unfamiliar with inventory and didn’t seek help. When I asked to verify my order (after noticing mistakes), she became irritated and dumped my items on the counter, then rushed through counting instead of letting me check accuracy. She was dismissive and unprofessional. I switched to another associate, Celeste, who was initially friendly, but later made inappropriate comments about a customer, calling her a “b**ch” and more, which we later realized was about me. This was unacceptable, especially after we tipped generously. Got home, I discovered I was charged for items I didn’t request, received wrong products, and was missing items. I also emailed afterward and received no response or acknowledgment. Other dispensaries that day provided great service, which made this stand out even more. I won’t be returning.