Cost more $ then was on receipt

1 star

The dude who came to deliver was nice! and the product is ok. I had forgotten I had ordered from this place before because I had ordered directly from their website instead of weedmaps. Weedmaps automatically applied the first time discount because I hadn't ordered on WM from them before. The price was WAY more when the people got here then what was on the receipt. Not because they removed the FT discount, it still had the discount...just somehow the total came out to $84 instead of the $71 weedmaps told me. When I showed them my receipt they said they were still going to charge me the $84, I asked if I could just decline the order because it was more expensive then I had thought and I wasn't sure if I had the extra money. I ended up going inside and looking around to see if I had extra cash, I found it and brought it to the gentleman. Overall, not going to order from this place ever again. Thanks.

sarahellyPortland North East

Awesome Hours Great Atmosphere

5.0 stars

Brandon Was A Big Help4My1st Time Hash Burger. FIRE😎

TheWinePress144Clairemont Kearny

Thank you!

Official response

Budtender Brooke FTW

5.0 stars

Brooke was a very friendly and helpful Budtender who knew the products very well and how much each would cost. Every budtender I come to here seems very competent doing their jobs. Love this dispo and will keep coming back! <3

CSG1993San Diego, CA

Thank you for your kind words about Brooke and for taking the time to review Klover! We are committed to providing the highest quality cannabis products with outstanding customer service. It's wonderful to hear that Brooke met (even exceeded!) your expectations. Our team works hard to ensure each and every customer has an enjoyable experience. We look forward to seeing you again soon!

Official response

Find the Abby

5.0 stars

She knows her products ! She is also very cool and will set you up with exactly what you want and not upsell. Awesome place!

Ajking1San Diego, CA

Great service

5.0 stars

Christine was great super helpful!

HamanPT2Marin

COOL ASS BRANDON THE BEST TENDER IN THE STORE

5.0 stars

MAN GREAT CUSTOMER SERVICE AND SUPA STONEY TIMES AND VIBEZ. All jokes aside Brandon is the poster child for tenders in the industry RT

poofajay2Vista, CA

My go-to

5.0 stars

I absolutely love this place and the budtender that always helps me. Chance is fkn awesome, so knowledgeable and helpful when it comes to catching ur vibe and pairing it with the perfect flower. Anytime someone asks where to get some quality bud for good prices I always suggest this place.. the art, the vibe, the bud, ya can't beat it!

ReggieRoccitSan Jose, California

Thank you for your kind words and taking the time to leave us such a great review! We're delighted to hear that Chance not only helped you find the perfect flower, but that you have such a great experience each time you visit Klover. We strive to ensure all of our guests find the perfect product for their needs, and it's awesome to hear we were able to do that for you. We take pride in our team's knowledge and choices when it comes to making sure our guests have great experience. Thank you again for choosing Klover!

Official response

Wow!

5.0 stars

Super quick! I didn’t expect to get my delivery when I noticed they closed in two hours but they did it! Quick, reliable and friendly! Absolutely wonderful experience and will be buying from here again! Shoutout to Dan!

TopTiersSan Diego, CA

We are delighted to hear that you had such a great experience at Klover! Our top priority is providing excellent customer service and it sounds like we did just that. We are so glad that Dan was able to accommodate your order in a timely manner. It is always our goal to make sure each of our customers’ needs and expectations are met and exceeded. We can't wait for your next visit! Thank you for choosing Klover.

Official response

Amazing service ALWAYS

5.0 stars

Love all the staff and great deals on bud!!

ellafishyChula Vista / National City

We're so pleased that you found great deals on bud at Klover! We strive to offer unbeatable products and excellent customer experience. Our staff is dedicated to supporting your needs, from product selection to pick-up or delivery. Every member of the Klover team is thrilled that you had an enjoyable shopping experience with us! Thanks for taking the time to provide this review.

Official response

Above and Beyond

5.0 stars

This is only the 2nd time I have shopped with Klover, once by online delivery and once in-person earlier tonight, but in both cases I have experienced exceptional customer service. I only fly into San Diego 2 -3 nights out of the year, and the flights aren't always consistent, and Klover has gone above and beyond trying to accommodate my needs with my inconsistent schedule. They not only notify you of order statuses, updates and deliveries, but they keep in contact with you personally about changes and accommodations to your orders. I had tried other dispensaries on other trips, but from now on I will stick with Klover 100%.

knblack92Ocean Beach

Thank you for your review, we're so pleased to hear that Klover has exceeded your expectations. Our team works hard to ensure our customers are completely taken care of and it's gratifying to see that come through in experiences such as yours. We work hard to provide our guests with an enjoyable and convenient service and we thank you for taking the time to recognize it. We look forward to welcoming you back the next time you fly into San Diego!

Official response

Great customer service!

5.0 stars

This was my first time using this place and they were so accommodating and nice from the very beginning. I made a huge mistake and double ordered from two dispensaries and forgot to cancel one of the orders. And this company was so understanding about my last minute change. I will definitely be using this place again next time! Thank you again klover!

sabztractSan Diego, CA

At Klover, our priority is ensuring that all of our customers have an outstanding experience. We're delighted to see that was the case for you and thank you for your kind review! We take pride in working with our customers to make sure their orders are exactly what they want. We appreciate you putting your trust in us and we hope to be part of pulling off another successful event in the future. Thanks again for being a fantastic customer!

Official response

Trip to Klover

5.0 stars

Awesome prices and knowledgeable budtenders. Excellent customer service from Tyler and knows a lot about his products!

surfer619858San Marcos / Escondido

Thanks for taking the time to review Klover! We are thrilled you had an awesome experience at our store. It's great that Tyler was able to answer any questions you had and provide excellent customer service. Our goal is to make sure our customers are satisfied with their purchases, and at Klover we strive to keep competitive prices while offering premium products. We hope to see you again in the near future!

Official response

Spectacular!

5.0 stars

I always come to klover because everyone is extremely friendly and the selection is great. The store itself is also very aesthetically pleasing. David was especially helpful in finding the perfect pre-rolls for me. Will always come back to this store.

juliatruMinneapolis / St. Paul

We are so glad to hear that your visit to Klover was amazing. Thank you for taking the time to leave us such a wonderful review. It sounds like David provided you with outstanding customer service and helped you find the perfect pre-rolls. We value your loyalty and look forward to seeing you again soon!

Official response

Fire fire fire

5.0 stars

Very friendly weed is definitely top shelf I recommend trying the pre rolls and the dosi cake David got me together ask for him

WMUser969660574Ypsilanti / Wayne

We're delighted to hear you had an enjoyable experience with Klover and appreciate your kind words. We strive to provide our customers with the highest level of service possible and are so glad that David was able to do this for you. We hope that you'll enjoy the products you received from us, and welcome you back next time you're looking for quality bud! Thank you for your patronage.

Official response

Friendly service with a smile

5.0 stars

This is a great place. They have good products at a good price. The pictures are spot on. what you see is what you get. the driver was prompt and very friendly. I'm a very picky person. I would recommend this place to friends and feel confident that will be very happy.

Dankster808San Diego, CA

Hello!!!Your support and feedback is greatly appreciated. We are happy to hear you enjoyed your delivery shopping experience, we can't wait to see you soon!!! Follow us @klover_up to check out the newest products we have in stock & for Promo news; we are looking forward to your next visit!

Official response

Wasted my time

3.0 stars

I cancelled my first order - I waited over an hour just to get a call just to tell me they were out of some of the items I ordered. Then told me I needed to go to an ATM to get cash because their card terminals were down. If I’m getting in my car to go to ATM then I’m going to the store myself. No sense in getting it delivered. I recommend offering a discount if you’re pushing this as an alternative. Thank you for the sloppy service 🤝 gave you 3 stars just due to the fact you guys called.

RGilligan4Ocean Beach

They canceled my order

1 star

Placed an order before closing time and was called confirmed and everything then canceled my order

ChepeArreagaSan Marcos / Escondido

Thank you for bringing this to our attention. We apologize for the inconvenience caused due to canceling your order-this is certainly not an experience we want any of our customers to have. We take the time to carefully review each and every order in detail, as customer satisfaction is our top priority. While we regret we weren't able to fulfill your order, please know that your feedback helps us improve our processes and provide an even better customer experience moving forward. We hope you will consider giving us another chance by placing an order with Klover again soon.

Official response

Disappointed

1 star

I was supposed to get 30% off on my first order why I only got 15% I see a false advertisement suit coming

deon71Santa Fe Springs

We apologize if the discount applied to your first purchase from Klover was less than expected. At Klover, we take customer satisfaction very seriously, and it's never our intent to make false claims or offer deals that cannot be honored. We also strive to provide more convenient shopping experiences with competitive pricing, so we are sorry these factors have not been met during your experience as a customer for us. Please contact us at info@kloverup.com and we will do our best to help rectify this issue.

Official response

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