Thank you for taking the time to share your recent experiences at our dispensary. I sincerely apologize for the multiple issues you faced, from receiving shorted and incorrect products to poor curbside service. You gave us not one but two chances, and we clearly fell short. That is unacceptable. You are absolutely right that discovering cartridges that looked used or were the wrong strains completely misses the mark. All products should arrive precisely as described and in perfect condition. We will revisit our protocols around verification at time of sale and packaging. You deserve better. The curbside experience you described was also extremely disappointing. Forgetting to deliver your order shows terrible oversight on our end. Every customer should feel cared for and prioritized during curbside transactions. We will improve staff training immediately to prevent this from recurring. I hope you will give us one final opportunity to make things right and provide you the five-star service and products you expect. If you ever have any other problems, please reach out to me directly. Thank you again for your patience and for sharing this review - your feedback helps us improve.

We appreciate you taking the time to leave us 5 stars! Live, Love, Lotus! See you soon! -Purple Lotus

Hi Lex! Thank you so so much for understanding about our prices and CA taxes. Thanks for coming by and we hope see you again soon!