I was in a pinch and the closest location was CBCB. I'm a 1st time customer and it was right before they closed (100% my bad for not realizing is was 4/20). They let me in, the wait was relatively short, and the woman at the counter (with beautiful sparkles on the side of her face) and the woman who eventually rung me out (with the green leafy tiara) were great. After finishing my purchase and getting to the car I opened the Dreamscape 5-pack and found it was EMPTY. Yikes. I felt like I had gone crazy (since they're wrapped) and had my friends help search the car. I opened another box and there were five pre-rolls present. At this point, the store was closed and we were late to Gypsy's. I left a voicemail and sent an email. This morning I called, came in, and though I had to wait in line to speak with a manager they immediately switched the box out with a full one. To be validated and taken care of when an issue arises is what creates and keeps loyal customers so thank you all!!!!