Hi, thank you for bringing this to our attention. We're sorry to hear about your experience. Providing accurate product information and ensuring customers receive exactly what they ordered are priorities for us, and we understand how frustrating it would be to receive a different product than what was advertised without a clear explanation. We would appreciate the opportunity to look into what happened and review your order details with our team. Please reach out to us directly at gm-southlaketahoe@goembarc.com with your order information so we can investigate further and work toward a resolution. Thank you for your feedback.

Thanks so much for the kind words. We're really glad to hear Denise took great care of you—she’s truly one of the best. We'll be sure to pass along your shoutout (and the raise suggestion). Hope to see you again soon. – The Embarc Team