TahoeOG775
4 Reviews
Zen Leaf Reno
Reno, Nevada2.0 stars
What happened??
Chose this dispensary cus i didnt care for the service at another local dispensary & to my surprise the service was worse than the other place & i immediately regretted my decision to come here. My budtender knew nothing of terps & then rang me up before i even seen the products & then when i looked at the cherry deathstar wax it wasnt even wax, it looked like salt, so i asked to get the fire og sugar & she looks at me & tells me they cant do refunds?? I didnt even leave the register & just wanted the other product. They threw a big fit & even though i told them i was in a hurry cus i was on break, they took there time & it took about 30 mins just to get me the other product. Ridiculous! The manager tried to intimidate me when i asked if the people sitting behind the window were the manager. I dont know what happened but i used to get great service here & now theyre just flat out RUDE! Gonna take my business else where
Zen Leaf Reno
Reno, NevadaTahoeOG, we are disappointed to hear about your most recent visit and the interactions you had there. Customer service is very important to us, and this is not the ideal way that we want our business handled. We would like to get some more information in regards to the last time you came in. If you can contact us at help@sierrawell.com with this info, we would really appreciate it, especially if we have made an error so that we can attempt to mend the situation. Thanks.
Official response
Silver State Relief
Sparks, Nevada5.0 stars
Impressed
I got to say im really impressed the way Megan the manager handles people. She was fantastic! I had a little bit of an issue a couple of days prior & when i went there today i got a chance to talk to her & she did me right. I really appreciate it! Silver State goes right back to the top of the list & i recommend you go there for great prices, fire products & a very educated staff that are really friendly. Ill be back! Thanks Megan & SSR 💚 The hood oil blue cheese cartridge was 🔥
Silver State Relief
Sparks, NevadaThank you for your kind review! We appreciate you so much! We're extremely lucky to have Megan as our dispensary manager! We're also glad that we were able to resolve the issue. We look forward to seeing you again! - The SSR Team
Official response
Silver State Relief
Sparks, Nevada4.0 stars
Been 1 of my favorites in town for a long time now. They have great deals at this place & there house concentrates have really improved but i would like to see them get more nug run extracts & not so many trim runs. Flower is pretty good, a lil dry but thats an easy fix. Overall its a pretty damn good dispensary
Silver State Relief
Sparks, NevadaThank you for your review! We appreciate you so much! We are always looking to get feedback and improve. We look forward to seeing you again! - The SSR Team
Official response