I requested a cancellation of their IMCARE subscription back in December 13, 2019, via chat where Xiomara notified me that I had to sent an email to cancelaciones@imcarepr.*** and formally requested which I did. A few days pass by and I have not heard back from my cancellation nor confirmation that I was processed. I decided to call on December 17, 2019 at 9:32 AM to my surprise Xiomara was the person that took my call. She asked me if I sent out the email, I said “Yes, I sent it on December 13, 2019 like you told me over chat in which she replied that it should be canceled by Thursday no more than Friday also that I could give them a call if I didn’t heard back via email. After a few days, I ended up calling Monday, December 23, 2019 at 3:35 PM again Xiomara took my call and I said the exact thing that I previously told her on two different occasions (at this point I am aggravated, is it to hard to cancel a subscription?). She got nervous and ended up transferring the call to a supervisor named Roberto which I never requested to speak with a supervisor to begin with. I explained to Roberto that this was my 3rd cancellation attempt and that I needed a confirmation of my cancellation. He confirmed that I will not be charged over and over during the call, that once a cancellation requested was added to their sheet that it automatically canceled all future recurring charges. In addition that I should expect a confirmation email within 30 days. Guess what? I have a charge on my cc for $9.99 from Island Med. I will be taking legal action against them and my bank is already investigating them due to unauthorized use of my cc information. They will be disputing the charge with Island Med