qualjoe
2 Reviews
Columbia Care - Wilkes-Barre
Wilkes-Barre, Pennsylvania1 star
be careful when making online orders
If you make an online order be sure to check before you give them the cash. The bury in the terms and conditions that they can modify the order price. We made an order, they wouldn't let us pick it up until the next day and the price change. I had no option to come during store hours even though they were open. So the next day I paid 20% more without releasing it. When i called to complain it was basically too bad for you.
Beyond Hello - Scranton (Moosic St)
Scranton, Pennsylvania1 star
Poor return policy
I purchased a defective moxie dart pod today. The last indica moxie in the store. So I had to exchange for terrapin. Which was cheaper. The manager told me he they usually won’t do this but will make an exception this time. You can’t replace my product and the favor you are granting me is an exception to your exchange policy. I just took a cash refund for a defective product and will go elsewhere.
Beyond Hello - Scranton (Moosic St)
Scranton, PennsylvaniaWe're extremely sorry that you had to face such difficulties, problems in customer service is not something we are known for. As you can see from our other reviews, we pride ourselves in providing great customer service and we'd like to do the same for you. We may not be able to change the past but if you give us a chance, we will completely make it up to you. At your leisure, please contact me directly at jackie.s@beyond-hello.com. Thank you!
Official response