I left Sacramento / Elk Grove in October 22 and relocated to Boise Idaho, land of no dispensaries. I was having difficulty getting my Pax pods to work, and after much frustration decided to call Kolas. I spoke with Bree, who was so friendly and helpful. she suggested I use a hair dryer to warm them. It worked! she saved me a hundred mile round trip to the Oregon border. I wanted to give her a personal rating but never received the link. I miss Kolas and appreciate the very helpful reps!