Thank you for visiting Grow West, and we appreciate you taking the time to share your feedback with us. We empathize with your frustration regarding these changing times at our dispensary. Your satisfaction is of utmost importance to us, and we value your patronage. Rest assured, we are working diligently to deliver the highest quality service to you. All points that were in our system before we switched do remain with your account! We have changed to a loyalty system that offers a birthday bonus, a refer a friend bonus, and weekly bonus' and point multipliers all accessible through our new Grow West app! Please reach out if you have any questions regarding this new system as we'd love to help you access this and see all your points! Additionally, we offer: First-Time Patients/Customers: 20% OFF your entire purchase during your first visit to Grow West Veterans: 22% OFF your entire purchase to all active and retired military personnel with valid identification Seniors: 15% OFF your entire purchase to all patients and customers aged 55 and above Hope to see you soon and resolve these concerns for you!