We’re really sorry to hear about this experience—this is not the level of service we expect from our team. Everyone who visits us should feel welcomed and treated with respect, and it’s disappointing to hear that this interaction left you feeling otherwise. We take feedback like this seriously, especially when it involves repeated concerns. We’d appreciate the opportunity to look into this further and address it appropriately. Please feel free to reach out to our team at talvarado@goembarc.com so we can follow up with you directly. Thank you for bringing this to our attention.