Hi grnarcher, we're certainly sorry to hear your vape was not working properly upon arrival. We work with the most reputable brands in the industry and as a result, are able to offer to replace any items that appear defective without question. We're so glad we were able to swap that cartridge for you today! We're always here if you need us. Take care!

Thank you for choosing Juva, grnarcher! Please don't hesitate to let us know with your next order if there's any way we can improve. Your total satisfaction is our top priority! Thanks again!

Hi grnarcher, glad to see you back! We would love to learn what we could do better to get back to offering you a 5-star experience. Please let us know with your next order how we can best serve you and we'll do everything we can!

Hi grnarcher, it's great to see you again! Thank you for supporting Juva and showing us some love. We appreciate you! Take care.

grnarcher, thank you for a 5-star review. We appreciate your support and look forward to seeing you again. Take care!