We sincerely apologize for the inconvenience and frustration you experienced with your online order. You’re absolutely right — online ordering should make your visit faster, not slower. Thank you for sharing this feedback; it helps us identify where we can improve our process and ensure customers are prioritized appropriately. We’ll review this with our team to prevent it from happening again. We appreciate your patience and hope you’ll give us another chance to provide the smooth, efficient experience you deserve.