Thank you for taking the time to share your experience. We're really sorry to hear that your visit did not meet the level of service you expected. At Embarc Fontana, we strive to provide knowledgeable guidance and a welcoming, professional environment for every guest, and it’s disappointing to learn that we fell short during your visit. Your feedback is very important to us, and we would truly appreciate the opportunity to learn more about what happened so we can address it with our team and continue improving our service. Please feel free to reach out to us directly at talvarado@goembarc.com so we can discuss your experience further. Thank you again for bringing this to our attention. We hope to have the chance to provide you with a much better experience in the future.