I’m sorry to hear about the confusion with your order. That’s definitely not the experience we want to provide. It sounds like there was a miscommunication between the system and the staff, which we’ll definitely look into to ensure it doesn't happen again. Your feedback is valuable, and we understand how frustrating this must have been, especially as a first-time customer. If you'd like to give us another chance, I encourage you to reach out directly to our team so we can make things right and ensure a smoother experience for you. If you have any further questions or concerns, feel free to contact us. We truly appreciate you bringing this to our attention and hope we can serve you better in the future.

Thank you for 5-Stars! Live, Love, Lotus -Purple Lotus