Hi ducasset We are sorry you had such a negative experience with us at NETA recently. We understand your concerns and want to assure you that patients in the state's Medical Marijuana program remain our top priority. We continue to offer the top quality products and services that have made NETA the go-to medical marijuana dispensaries in Massachusetts, subject to availability. To this point, we have recently restructured and maximized our productions stream to increase widespread availability of products for both patients and adult use. We pride ourselves on having a knowledgeable and well trained staff to help you find the best product for you and we are currently working on training initiatives to keep our staff in top shape so mistakes like this do not happen. We apologize for any inconvenience and we hope that you give NETA another try in the future.