We’re sorry to hear about your experience with your wax and understand your concern, especially when you were expecting it to be properly stored and ready for pickup. We take product handling and storage seriously and would appreciate the opportunity to look into this further. Please reach out to our team directly with your order details so we can investigate and make this right. Thank you for bringing this to our attention.

Thank you for your feedback and for choosing Catalyst. We appreciate you taking the time to share your experience. Your input helps us continue to improve, and we hope to provide you with a five-star experience on your next visit.

Thank you for the great review! We're glad to hear your order was ready when you arrived and that the pickup process was quick and easy. We appreciate your support and look forward to serving you again at Catalyst!

We’re sorry to hear about your experience during pickup. That’s not the level of service we aim to provide. We appreciate you bringing this to our attention and will address it with our team. Thank you for your feedback.

Thank you for the 5-star rating, we really appreciate the love! We’re all about delivering top-quality products and great deals to our community. If there’s something specific you liked or enjoyed during your visit, we’d love to hear about it. Your support means a lot to us, and we look forward to welcoming you back soon! — Catalyst

Thank you so much for the great review! We’re thrilled to hear everything was perfect and that our team could help you find the right products. We truly appreciate your support and look forward to seeing you again soon!

Thank you for the great review! We’re glad to hear you had a fast and friendly experience with us at Catalyst. We appreciate your support and look forward to serving you again soon!

Thank you for the 5-star rating, appreciate the love. We’re all about delivering the best deals and top-quality products to our community because you deserve nothing less. It’s always our goal to create an exceptional experience for every customer, and we’re thrilled to know we hit the mark for you. Your support means everything to us, and we can’t wait to welcome you back for more great products and unbeatable deals!

Thank you for letting us know about the wax being warm at pickup. We appreciate the feedback and will use it to improve how we handle concentrates for a better dispensary experience. Thanks for bringing this to our attention!

Thank you for bringing this to our attention. We apologize that the wax was at room temperature outside the fridge when you received it. Maintaining the proper storage temperature is crucial for preserving the quality and integrity of concentrates. We are reinforcing our storage and handling protocols with our team immediately to ensure all concentrates are kept refrigerated right up until the point of sale or delivery handover. We appreciate your vigilance in noting this detail and helping us improve our quality control. We hope your next purchase meets our strict standards!