Ma’am, I would like to take a moment and address your review as I feel that you have left out a lot of details... There is no new manager, I am the owner of Green Cross of Cherry Creek, as I have been since I opened this business almost a decade ago. The product which you purchased was a high-terpene shatter, which tends to butter up, or even melt with changes in temperature; this happened with the last few grams we had left, which is why we were selling them at $15, which is half-off its regular price. There was at least one sample out on display, which showed that it was melted, and we inform customers of any issues with a product being sold like that. That being said, never in our entire time of doing business, have we not taken care of anyone who had an issue with a product that we carry. What you fail to share in your review, is that your interaction with us over this matter began with you berating, and verbally abusing, one of my budtenders. She was quite literally in tears when she finally had enough, and handed the phone to me. At which point, I did offer to replace the gram of shatter with something else. There was no issue with that at all. We could have left it at that, but you continued with your demands, along with insulting myself, and my employee. Across several other phone calls, I might add. Phone calls that you recorded, without consent, and then posted online, which is another thing that you neglected to mention in your review. While you are within your rights to do so, I feel that we could have resolved things without such antagonism. It seems to me that our interaction went sideways when, frustrated from being yelled at by you, I said “Listen, lady…” at which point you began to call me a misogynist, telling me that I hate women, that I have no respect for women, and so on along those lines. Nothing could be farther from the truth; English is not my first language, and occasionally certain nuances escape me. In my native tongue, it is a perfectly normal term to use in conversation, for which there is also a male equivalent, and it implies no disrespect whatsoever. As much as I don’t even want to dignify your comment about my wife: All I said, after you yet again accused me of misogyny, and hating women, was that no, I don’t hate women and, in fact, I have a wife who I love dearly, and with whom I go to bed every night. If you read something sexual, and inappropriate in that statement, then I suppose that’s on you. What I WILL apologize for, is for finally losing my cool. Yes, in the heat of the moment, after all of this went on, and on, I did let my frustration get the better of me, which led to a few profanities on my part. For that, I am sorry. I was wrong to let it get to that level and could have handled myself better. But what I will not apologize for, is standing behind my word to take care of an issue. I will also not apologize for being upset at your treatment of my employee, whom you drove to tears… Your yelling at her was just as wrong as my profanity at the end of our interaction. This was a simple matter, which I had already committed to taking care of for you. But instead, you chose to continue to berate us, as well as attack me personally. That is why your comments, concerning my supposed hatred for women, pushed me to the point where I finally snapped. I’m sorry that this is where we ended up, and I wish you all the best. Regards, Green Cross of Cherry Creek

We are so glad that we were able to take care of your needs. We strive in making sure our product is the best it can be. Thank you so much for making the drive out here we can't wait to see you again!

Hello clst420, Thank you so much for taking the time to leave a review. We appreciate all the kind words. We are happy to hear that you enjoy the experience and products from our shop. We will continue to work hard to bring you the high quality medicine and shopping experience you expect from Pure Medical. Thanks again Pure Medical

As the owner of Dank I am glad that you let us know about your experience today. I'm very sorry that our menu was not accurate on Leafly. We have corrected the menu item. I assure you it was not our intention to bait and switch anyone, it was an honest mistake. We were not in stock with Shake today or we would have honored the mistake. Please feel free to email me at jonesdankllc@gmail.com if you have any other questions or concerns.