Hello this is Jennifer I'm the manager here at TPR Oakdale, This sounds like a form of miscommunication and for that I apologize. Our rules are quite simple as long as you have your physical ID to be able to scan in our system then we can process your order. I can see that you have had past great experiences based on your previous reviews of us and I'm sorry that this last one has tarnished your view on us. If you ever want to reach out to me you can reach me here at the store and we can get this figured out and also include something for your trouble.

You're awesome, we hope you enjoy yet again another delivery from us. Can't wait to serve you again.