Texas Original - San Antonio THC Lube

I am writing to express serious concern over a recent logistical change that has negatively impacted my health journey. I began receiving my prescription for [Name of medication] in May, with consistent delivery around the 24th of each month. Today, I was notified by phone that my prescription would not be refilled because the delivery date was changed to the 14th without any prior communication. This unannounced change is a significant setback to a health plan I'm working on with Dr. Maria Aurora Garcia. The practice advertised this medication to help me titrate off of other medications, and this sudden disruption directly impacts my progress and well-being. A change of this nature, especially for a standing monthly prescription, should have been communicated in advance. While I appreciate Dr. Garcia's care, the administrative failure to notify patients is unacceptable. It undermines the trust required for a successful health journey.

AShullEl Paso

Hi Abby, we are sorry to hear about your experience and want to assure you that your feedback is taken seriously. We are working quickly to expand accessibility in El Paso and across the state. In the meantime, to help avoid any future disruptions, we recommend placing your order up to two weeks in advance to ensure your prescription arrives on your preferred schedule. We appreciate you sharing your feedback and would love the opportunity to discuss more about your experience. Please reach out to our team at 512-614-0343 or at info@texasoriginal.com.

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Storefront | Pickup

1464 Austin Hwy, St. 104, San Antonio, Texas 78209

Medical

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Accessible

Curbside pickup

Medical

Cashless Payment

Announcement

To receive a medical cannabis prescription, you must be a Texas resident with a qualifying condition. To find out if you qualify and receive a prescription, check out our website link.

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Introduction

Our mission is to create the highest quality medicine that changes people’s lives. We stand beside all who believe in safe, legal and effective access to this powerful medicine. As fellow Texans, we see this as our responsibility to take care of our neighbors.

About us

From expanding statewide access to our medicine to personal, one-on-one customer service that makes ordering easier for you, we are committed to helping patients take their lives back. Texas Original uses the latest science and top-of-the-line ingredients to provide our patients with the most effective, quality medicine.