Every experience I’ve had has been consistently great! Their competitor in C-U makes you get your own photos taken at your own ($20) expense, and mail your own paperwork-it has a prison visit vibe, tho they are very helpful and friendly. Phoenix is the total opposite in every way, their waiting room is inviting with comfy couches instead of concrete and hard chairs, they take the pic for you for your application and fax your paperwork at no expense -and, instead of the institutional vibe, there is fresh fruit, cold water, and ALWAYS lots of good advice and friendly conversation. Lots of discounts, especially if you order online. The only negative is that I’ve seen several reviews where people were offered samples. That’s never happened to me one single time.