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I've never been to a crappier dispensary. The way it's setup is absolutely ridiculous...the employees are clueless and aren't even on the floor to help you, they stand behind a counter then make you write what you want on a piece of paper...then when you do all that and go to the counter to see some of the product they won't sell you an eight of any of the 4 strains I chose, even though it was priced in grams and eighths! Not only that but they didn't know what 6 star hash was...Wtf...you work at a dispensary, you should know the industries products. I walked out with nothing and went right down the road to Fweedom and had quite the opposite experience, they knew what I was talking about, weren't rude, and were set up way better!
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I wish I could give this place zero stars after the experience I had on 1/1/17. They try to screw people out of money.
For the past year, I have shopped exclusively at this store - spending ~$250-$500 per month there for the past 12 months. I always had good experiences and loved the products I'd purchase, but never in my life have I been so disrespected by an establishment.
On 1/1/17, I went into the store and purchased $175 worth of product, and paid in 2 $100 bills, meaning I'd get $25 back. The bud tender grabbed the wrong pack at first but I reminded her of the item I had written down on a piece of paper that she was looking at and she grabbed the right one. no big deal, people make mistakes… But then when I got to my car and put my change away, I realized I only had $15 change instead of $25. I looked at the receipt and the receipt stated that I gave $190. Had I not paid in 2 $100 bills, it *MIGHT* have made more sense for the amount received to be off, but the buttons to type in $190 are no where near the buttons to type in $200. Just look at your number pad on your computer and tell me I'm wrong. Anyone that has worked a cash register also knows that typing in $190 is nothing like typing in $200 - and why would you type in $190 after being given two one hundred dollar bills…. I thought this was fishy, but gave them the benefit of the doubt.
ANYWAYS, I walked into the store right after realizing I was short changed and showed the receipt. The manager happened to be standing next to the employee when this happened. The employee told the manager "Oh, she gave me $200, and I accidentally typed in $190. oops" and the manager looked at the employee and said "Hmmm ok." and I was handed the $10. I wanted to talk to the manager while she wasn't standing by the employee to address my concerns so I decided to call back later.
I got home and told my boyfriend what happened. We tried calling the manager out of concern that this employee was doing this intentionally - the way this employee typed this into the computers would mean the till would be correct, but they could pocket the cash... When we told the manager, Casey, she said
"AHAHAHAH I TRUST MY EMPLOYEES MORE THAN I TRUST MY CUSTOMERS"
That's right. She LAUGHED at us. She laughed at an honest customer that has supported this business for a year that was slightly concerned that their employee was pocketing cash. Also, if this manager treats their customers like this, she won't have employees to manage or a business to run. My boyfriend and I tried talking to Casey on the phone while she continued to laugh at us and tell us that this wasn't a big deal.
I understand this business offers some of the best deals and prices - especially with the dab discount, but I urge anyone that shops at this business to make sure everything is correct on the receipts... If you shop here, make SURE you know the prices of the product, the exact dollar amount you give the employees and the change you receive. Double check the receipt each time as they try to pull a fast one on you.
I didn't catch the employees name that did this, but she had long dreads. I can't say I've had any issues with any other employees from here, but please watch after your change if you end up checking out with this girl. It really makes me wonder how many times this has happened in the past that they have gotten away with… Please keep in mind, the way they are typing this into the till makes it look like nothing is off so the employee can keep the cash themselves…
I WILL NEVER RETURN.
The staff and product are phenomenal! The price is to be expected as it's not your friendly neighborhood weed man. Definitely one of my top shops!