Phoenix Botanical of Champaign, IL is dedicated to providing superior patient care by using best practices in all aspects of medical cannabis distribution.
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I would say there are 3 great informative, kind, workers but the rest are Not so much.
Pricing can run high, most product is good.
They need to understand that the patients coming in may not feel well, or really need information or help.
The 3 workers that are professional, upbeat, and compassionate get 5 stars from me.
The others get 2 stars. I even had one worker snap at me and was so rude, it was humiliating.
We are very sorry to hear about your experience. That is certainly not the kind of environment we want to create for our patients, whom we value very much. I hope that you will allow us the opportunity to serve you again in the future.
The staff at Phoenix is the most friendly and helpful I've ever seen. They are very knowledgeable about the products available. They have helped me along my journey.
Are these staff members smoking before work? Or do they just not know or care?
Could not get a straight answer from anyone.
Was told they deal mostly in flower and refused to order the CBD tincture i NEED.
WENT TO HCI
They have a lot of products to choose from and are very knowlegable...
HCI BLOWS PHOENIX BOTANICAL OUT OF WATER
We certainly care, and are very sorry about your experience. Unfortunately, we don't carry the cultivator you requested, but we did offer a comparable product from a cultivator we do work with and what would be happy to order that for you at any time. We hope you enjoy HCI and they can serve you better.
Customer service is declining. Variety of products is becoming limited. Is it under new management ? Rapid decline since June 2017.
Thank you for the feedback. We take it very seriously and apologize for your experience. We hope that you stick with us and allow us to gain your trust again.
Been going here for over a yr, usually a good experience. Well, today I had no experience. Don't drive from far away an get there within 30 minutes of closing. They might be closed. Today I had the worst dispensary experience as a patient. I ride 100 miles round trip. And it's very difficult for me to travel. Was running late. Dispensary hours are open til 6pm. So I'm right up the street It's 5:50 so I call just to let them now I would b there in about 5 minutes. They answer the phone an I tell them I'm right up the street an will b right there. Spoke to the security guard earlier in the day an said we'll b here til 6. She says we're closed. We already closed out the register. She knows how far I travel. So yea not a good experience at all from a dispensary I thought cared about their patients. Gonna have to check out NewMed just across town
We are so sorry to hear about your experience. Obviously, it is unacceptable and we hope that we were able to make it right for you. You are a valued customer and we appreciate your business.
1 person thought this review was helpful
It was my first time purchasing at this dispensary and I am so thankful for the staffs knowledge and patience and laid back attitudes. I don't know how well the products work but will write another review once I try them. I just am so impressed by the employees, the cleanliness of the place, the security, and their willingness to talk about what would work best for you. Love this place!!!!
I have been coming to this dispensary for about a year now. In all that time I have not had a complaint about anything.
The staff know what they're doing, do their best to help you. They are always friendly and happy to give you any information you require.
The atmosphere at the dispensary is quiet , And very calming. I would think anybody would be comfortable in the waiting room.
What is all adds up to is that I will stay with this dispensary.
If this dispensary is in your area I recommend to you.
I've been using Phoenix for a few months now and they continue to be a great resource in providing knowledgeable recommendations and great products. Even if they are out of the exact strain that I am looking for, they have been able to find a comparable one. I only took one star away for Price because some strains they only have available in certain quantities/prices which makes it difficult to either buy a smaller amount to try it or if you are wanting to buy a larger quantity because it is a staple for you, you have to buy a few smaller more expensive amounts rather than buy it bulk.
I've just started going there, and the people are very nice and want to help you as much as they can. The shop is very inviting, clean and is a non-judgmental environment. They make the experience enjoyable.
I've been going to The Dispensary for a year now. it's very clean which I do care about. it's very friendly the staff are such wonderful people and will help you in any way whatsoever they can. the product quality is superb happy 420 to the staff and I hope you enjoy the cookies I brought you today.