Phoenix Botanical of Champaign, IL is dedicated to providing superior patient care by using best practices in all aspects of medical cannabis distribution.
Please confirm your email before writing a review.
Customer service is declining. Variety of products is becoming limited. Is it under new management ? Rapid decline since June 2017.
Been going here for over a yr, usually a good experience. Well, today I had no experience. Don't drive from far away an get there within 30 minutes of closing. They might be closed. Today I had the worst dispensary experience as a patient. I ride 100 miles round trip. And it's very difficult for me to travel. Was running late. Dispensary hours are open til 6pm. So I'm right up the street It's 5:50 so I call just to let them now I would b there in about 5 minutes. They answer the phone an I tell them I'm right up the street an will b right there. Spoke to the security guard earlier in the day an said we'll b here til 6. She says we're closed. We already closed out the register. She knows how far I travel. So yea not a good experience at all from a dispensary I thought cared about their patients. Gonna have to check out NewMed just across town
1 person thought this review was helpful
It was my first time purchasing at this dispensary and I am so thankful for the staffs knowledge and patience and laid back attitudes. I don't know how well the products work but will write another review once I try them. I just am so impressed by the employees, the cleanliness of the place, the security, and their willingness to talk about what would work best for you. Love this place!!!!
I have been coming to this dispensary for about a year now. In all that time I have not had a complaint about anything.
The staff know what they're doing, do their best to help you. They are always friendly and happy to give you any information you require.
The atmosphere at the dispensary is quiet , And very calming. I would think anybody would be comfortable in the waiting room.
What is all adds up to is that I will stay with this dispensary.
If this dispensary is in your area I recommend to you.
I've been using Phoenix for a few months now and they continue to be a great resource in providing knowledgeable recommendations and great products. Even if they are out of the exact strain that I am looking for, they have been able to find a comparable one. I only took one star away for Price because some strains they only have available in certain quantities/prices which makes it difficult to either buy a smaller amount to try it or if you are wanting to buy a larger quantity because it is a staple for you, you have to buy a few smaller more expensive amounts rather than buy it bulk.
I've just started going there, and the people are very nice and want to help you as much as they can. The shop is very inviting, clean and is a non-judgmental environment. They make the experience enjoyable.
I've been going to The Dispensary for a year now. it's very clean which I do care about. it's very friendly the staff are such wonderful people and will help you in any way whatsoever they can. the product quality is superb happy 420 to the staff and I hope you enjoy the cookies I brought you today.
The employees were very helpful with their suggestions. Overall, a very nice place.
Wonderful establishment. I''ve been s customer for over a year, and i have never had a complaint. Very friendly and knowledgeable staff. They always have a wide variety of indicas, sativas and hybrids available.
I have been going here since it opened. Staff is knowledgeable, clean store and the new products are available!