Thank you for sharing your feedback. We genuinely appreciate your input and would like to address your concerns. Regarding the happy hour pricing, we apologize for any confusion. The details about pick-up timing are included in the text message sent to customers after their online purchase. This message specifies that happy hour prices are only valid during the designated happy hour timeframe. Additionally, please note that happy hour pricing is automated by our point of sales system, which adjusts prices based on the time of pick-up. We understand your frustration and will consider making this information more prominent in our online ordering process to prevent future misunderstandings. As for the $1 bag fee, we want to explain our rationale behind this policy. Our goal is to encourage customers to be more eco-conscious by reusing their exit bags. Once you have one of our bags, there's no additional fee for future purchases when you bring it back. This approach helps us reduce waste and maintain compliance with state regulations. We chose these specific bags over plain paper bags for several reasons: - Eco-Friendliness: Reusable bags significantly reduce the consumption of single-use plastics, aligning with our commitment to environmental sustainability. - Convenience and Elevated Experience: Our reusable bags are designed to enhance your shopping experience. They are sturdier and can carry more items without breaking, reducing the number of trips you need to make from your car to your home. Additionally, these bags contribute to an elevated unboxing experience, which can make your purchase feel more special and carefully considered. - Compliance: These bags meet state requirements for exit packaging, ensuring we adhere to all regulatory standards. Regarding the bags not being sealed, this is intentional to allow customers to ensure all their products are accounted for before they leave the store. However, we always prioritize the proper handling and packaging of your items before placing them in the exit bag. We appreciate your suggestion and will continue to evaluate our packaging options to balance customer convenience, regulatory compliance, and environmental responsibility. Thank you again for your feedback, as it helps us improve our services and customer experience. Feel free to contact us with any further questions, comments, or concerns.