Thank you for taking the time to share your experience — we’re truly sorry to hear about it. As a first-time customer, you deserved better. It’s never our intention to make anyone feel dismissed or unheard, and we regret that your concerns weren’t handled with the care they should have been. We take feedback like this seriously and will address it directly with our team, including how we communicate return policies and respond to product concerns. If you're open to it, we’d like the chance to make things right. Please feel free to reach out directly so we can follow up and try to resolve this properly. Again, we sincerely apologize for your experience.