Hi, I’m really sorry for this experience. No ETA, no text, no call…that’s frustrating, and you deserved better. I understand why you chose to drive to a shop instead—delivery should be easier, not harder. We’re getting better right now: We added an automatic 3-text update (order received → mid-way check-in → driver en route with ETA). A dispatcher now monitors calls/texts during peak times so you’re never left hanging. If we can’t meet the window, we’ll proactively message options (wait, reschedule, or cancel—your choice). If you’ll give us one more chance, I’ll personally oversee your next order and add free delivery plus a make-it-right credit. Please DM your order name/number so I can help today. Thank you for the honest feedback—we’re listening and improving. Sincerely, Gio, Arcadia Branch Manager