We are truly sorry to hear about your unsatisfactory experience with our Black Label flowers. We understand that the quality of our products is of utmost importance, and we regret that they did not meet your expectations. We assure you that transparency and customer satisfaction are our priorities. The packaging is intended to maintain the freshness and quality of our products until they reach our valued customers. However, we apologize if this caused any inconvenience or prevented you from making an informed decision. We would greatly appreciate it if you could please email us at delivery@stiiizy.com with your order details, including the specific flowers you purchased and any additional information you would like to provide. This will allow us to investigate the issue further and take appropriate action to address the matter. Your feedback is vital to us, and we want to make it right. We value your experience and want to ensure your satisfaction as a customer. Rest assured, we take every customer concern seriously and strive to continuously improve our products and services.