MMD - Hollywood Edibles

I didn’t receive all of my items that I ordered

Thank you for your feedback, and we're truly sorry you didn’t receive all your items. That’s not the experience we want for our customers. We’d appreciate the chance to make this right and give you the 5-star visit you deserve. Please reach out or stop by MMD Shops so we can take care of you.

Official response

Fast delivery and good customer service

WMUser482176549Koreatown

Thanks for the great rating! MMD Delivery is here anytime you need us.

Official response

Good product, but…

I like ordering from this place, but it’s annoying that the promotions never work which means I buy less.

WMUser606597877Hollywood

Thank you so much for the 5-star review! We’re really glad you enjoy ordering from MMD Shops. We’re sorry to hear the promotions haven’t been working, that’s frustrating, and we appreciate you pointing it out. We’re looking into this so your next experience is smoother. We hope to see you back soon so we can deliver the full value you expect.

Official response

Great Customer Experience

Prompt delivery, friendly service, and all of the items were in stock.

martinjacksonLos Angeles, CA

They only gave me 1 container of flower. I ordered 2. I *immediately* ran out to catch the driver but she was gone. I texted the number they texted me from. I called the number listed. He said he saw my order, apologized for the mistake, and told me that someone could call me back tomorrow. I thought that was weird, because they didn't close for over an hour. No one called me the next day. I called. He said she was in meetings all day and would call the next day. No one called me. I called again. Same thing. I called every day from the 19th-the 23rd. Today. Today I came in, and was told that too much time had passed and they have no way of knowing what happened so they couldn't give me what I ordered, but they could give me some "better" weed. Cannabis is medicine! I can't just accept random stuff when I ordered a specific strain for a reason. I should receive what I paid for. So, I with tip, I paid $75 for 3.5g and a shitty cookie I bought to meet the minimum.

ardnahsLos Angeles, CA

Hi, Thank you for taking the time to share this feedback, and we’re truly sorry for the frustrating experience you had. You placed your trust in us to deliver the correct order and to support you when something went wrong, and we recognize that we did not meet that expectation. The delays in communication and the lack of follow through are unacceptable, and we take full responsibility for the inconvenience this caused you especially when you rely on specific products for your wellness. We also understand how important it is to receive the exact strain you selected, and we apologize that our handling of the situation left you feeling unheard and unsupported. We want to make this right. If you’re willing, please reach out to us directly at the store, so we can review the order with you and offer an appropriate resolution. Your experience matters to us, and we’d appreciate the opportunity to regain your trust. Thank you again for bringing this to our attention we’re committed to doing better. MMD Noho GM Jey

Official response

My gummies were opened

When I received my gummies they had been opened I will not order from them again

mesha1313Hollywood

30-60 min

Took more then 2 hour from my order to arrive and no one had let me know for delay I had to wait and didn’t get any compensation or any free stuff person was just rode on the phone and yelling we are busy today which definitely not my problem

MarceloOCWest Hollywood

Thank you

Has been a really great experience

arose420

Enjoyable Experience

Chill shop, nice causal customer interaction. Highly recommend!

WMUser550459726Anaheim

super nice and helpful!

super nice and friendly will be my spot qhen Im in downtown LA.

zitad70Hartford, Connecticut

Awesome!

The delivery was so fast! The chocolate and flower was soooo good!

mexst0nerHesperia

Dope place

Mike was awesome!! Jon and Quinn were also great butenders. Such a fun vibe in there

allychadhaAnaheim Hills / Orange

Dope shop

Good service and products just wish prices were a tiny bit lower

WMUser777601348

It’s been 2hrs so far, still no delivery

That’s the review. Hope it arrives. 1 star. UPDATED TO 3 STARS: Arrived 2.5hrs after placing order. Flower selection is nice, great buds at all price points. Just a customer service tip: please have drivers refrain from pointing out stains on their shirt because they were eating just before delivering a customer’s order, especially when said customer waited 2.5hrs for it.

IrieNyDowntown LA

Bad menu I guess

Ordered 2 7packs of Source Prerolls and a joint. Got 3 joints. I know I’m partially at fault because no one would sell the packs for $15. But the menu has it listed that way. And I figured if there was an issue or it was wrong on the menu, they’d call me. They didn’t. Order showed up with 3 1g joints which I paid for and took. Didn’t want to make a stink for the driver, who was very nice, but I would have adjusted my order if anyone had spoken with me. Good product. Decent experience, but a let down in communication and what’s presented on the menu.

JerzshortAnaheim

Thank you for bringing this to our attention. We’re truly sorry for the confusion caused by the menu error being misled is the last thing we want for our customers. We’ve corrected the issue and would appreciate the chance to provide you with a clearer, more reliable experience at MMD Shops.

Official response

got the wrong stuff

ordered gorilla glue (30% thc) and got 25% ones...

onlyonerohan

Late order

It take more than 2 1/2 hour I was calling in after one hour. They told me in about 30 minutes the driver will be there and I had to wait longer and actually delay my Saturday night plans. I had to go and cancel. Wouldn’t recommend for this store.

MarceloOCWest Hollywood

Terrible Management

I’ve been ordering from only MMD for over a year. I don’t know if the management changed but terrible customer service and I will never be ordering again. I hate to even post this because the delivery drivers are fantastic. kyle, Jeremy, Eurial, Carly - sorry you have to deal with this guy. To the rude manager- I’ll gladly delete this review if you give your delivery drivers a raise.

BaileyraeHarwich, MA

Hello Bailey, We are always striving to improve and run our cannabis business with the best operating standards / practice. We pride ourselves with customer service. We are above the standard in general deliver driving rates and looking to improve the profitability of all of our employees. Certain pay systems are not available in the cannabis industry legally like Venmo but we are working hard to offer these services. Our drivers will miss you so we hope you will let us win you back. Look forward to speaking with you in the near future.

Official response

eighths are not weighed right

everytime I pick up an 1/8 always comes to 3.4 and I just picked up with an 1/8 weighing in at 3.33 such a rip off for there prices

casscabreraWest Hollywood

Details

License information

Delivery only

Hollywood, California 90028

(877) 420-5874

Medical & recreational

Website

Instagram

Supports the Black community

Amenities

Accessible

Security

Cashless Payment

Introduction

Visit our website at MMDSHOPS DOT COM

Located off Cahuenga Blvd in Hollywood by Groundworks Coffee

About us

MMD is a Hollywood Recreational and Medical Marijuana Dispensary

MMD is considered the #heartofhollywood because of the iconic location on N. Cahuenga Blvd and Sunset. In addition we help to inspire the countless number of creative people working on film, television, gaming, and everything else that keeps us entertained.

MMD is a Pre-ICO cannabis collective that welcomes Los Angeles medical marijuana patients 18 and adult-use cannabis consumers 21 . The dispensary was established in 2006 with the mission to provide the highest-quality products to customers and work closely with the Hollywood community of cannabis patients to better understand their cannabis needs. The menu of Weedmaps verified products come from top industry professionals like Sessions, Nug, Inhalence, COTC, Canndescent, Kiva, and Apothecanna. We believe all cannabis consumers should "Be safe. Be legal."

💚 #heartofhollywood

The Hollywood dispensary staff operates in full compliance with California Proposition 215 and Proposition 64. MMD customers with questions can speak with a cannabis professional in-person or by phone.

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