Hi jdb415, I’m really sorry for the experience you had with your order and that our quoted 30–60 minute delivery time turned into a 3-hour wait. That’s not the level of service we aim to provide, and I completely understand your frustration. We clearly failed on both timing and communication here, especially with the incorrect ETAs and lack of proactive updates. We’re currently reviewing what happened with your order, including how our delivery estimates were generated during that time, so we can prevent this from happening again. If you’re open to it, please reach out to the shop directly and ask for a manager so we can look up your order, discuss what went wrong in more detail, and see what we can do to make this right. Thank you for the feedback, even when it’s tough to hear, it helps us improve. – Jaxx Management