I want to start by offering our sincerest apologies for the negative experience you had with our team. Your feedback is incredibly important to us, and I want to assure you that we take it seriously. What you described is not the level of service we aim to provide, and it falls far short of our standards. I understand how frustrating it must have been to feel disrespected and poorly treated during your interaction with us, and for that, I am truly sorry. We will be conducting a thorough investigation into the incident to ensure that this behavior is addressed appropriately. Rude and disrespectful behavior is not tolerated in our organization, and we will take the necessary steps to prevent such incidents from happening in the future. I would appreciate the opportunity to make this right for you. If you could provide more details about your experience or if there's anything specific we can do to rectify the situation, please do not hesitate to reach out to our management team directly. Your satisfaction is of the utmost importance to us, and we want to ensure that you have a better experience with us in the future. Again, I apologize for the experience you had, and I hope you will give us another chance to serve you better. Sincerely, Highway Dispo Team