Placed an order around 5PM.. Got an ETA of 45-60, which is no problem.. Waited until around 6:10PM as nothing was updating, just was saying "Order Placed". The first time I called, I was placed on a hold for over 6 minutes, then someone answered the line and put me back on hold without saying anything so I hung up. After that, I called again and was told the delivery driver was out on lunch, and will send my delivery when he was finished and in the meantime to send pictures of my ID, which is already verified on WeedMaps mind you, and sent them the pictures and selfie they asked for. I then got a call 10 minutes later and was advised that becuase my ID was "out of state" and since it didn't "match the delivery address" the "could not send the order" over a hour and a half later from my original order. I explained I place orders all the time from other dispensaries and was told it was their "policy" and that I would "have to come in" as a first time customer to sign up before delivery.