I love this place & returned for delivery orders consistently since my 1st purchase for the last few months. I have spent large amounts on every purchase. This was the most I spent. One of my Jaunty cartridges were missing & the seal was put back in place. This is the 2x this happened. My last purchase was for my significant others birthday & a Jaunty cartridge was missing & the seal was missing; I was contacted almost immediately after emailing about my issue. This time I emailed about the issue again, w/ concerns about this happening to others. I didnt receive an email/call back still, its 7/25/2025. I emailed the store on 7/20/2025 & followed up with another email on 7/22/2025 to receive confirmation that someone in a management has read the email to ensure the issue is being handled for future customers. I didnt want anything for free or a discount on a next purchase, only the item I paid for to be replaced. No contact number available to speak to the manager.