We’ve appreciated having you as a longtime customer, but it’s not fair to call our team unprofessional when we’ve always done our best to deliver your orders on time. There have been a few past instances where deliveries couldn’t be completed because of missed responses or communication issues on your end. Our staff work hard and deserve to be treated with respect — using inappropriate language toward them is never acceptable. We wish you the best moving forward and will continue focusing on serving respectful customers who value the effort our drivers put in every day