Thank you for your feedback. We take order accuracy seriously, and we'd like to clarify what happened. The product delivered was the exact SKU that was attached to your order in our system. After reviewing the receipt and the order details, we did not find that we had substituted your item with a different product. While the strain names may differ, products can have updated names, packaging, or batch variations from the manufacturer. Our team was trying to explain what was shown in the order, not dismiss your concerns. If our communication came across as frustrating, that was never our intention. We always encourage customers to verify their order upon delivery, and if there is ever a genuine fulfillment error, we are happy to investigate and make it right. We appreciate your feedback and will continue working to improve both our communication and service.
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