ZWallace70
AEG Backstage Hospitality Supervisor
8 Reviews
White Fire- Prunedale
Salinas, California3.0 stars
You’re Open…but you’re NOT!
If you open at 8:00am with only one tender, you need to give a 15 minute break every 2 hours. I get that. It’s 10:25 and the employee is on break. If this is your system, you should make sure to structure the breaks on time. I passed a customer who got service walking out to be told I can’t go in and now I’ve either got to wait in line like it’s a concert to hold my place or let everyone here pulling into the parking lot get a chance to make my wait even longer. Also, when I’m pulling a trailer, I want to park out front to be able to safely park and pull out. Your parking lot in rear is not conducive to trailer parking. It’s not illegal to park out front, the owner just doesn’t like it. Doesn’t seem very customer friendly as far as the establishment goes. Tenders are always nice and the appearance is impeccable.
White Fire- Prunedale
Salinas, CaliforniaThank you for taking the time to share your candid feedback. We appreciate you highlighting areas where we can improve the customer experience, especially regarding our opening procedures and parking accommodations. You make excellent points. With single staffing first thing in the morning, structuring break coverage to minimize wait times should be a top priority. The gap you experienced is unacceptable, and I apologize for the frustration and inconvenience this caused. Please know your perspectives on both issues will directly inform changes to our policies and procedures moving forward. We are committed to fixing these problems promptly so future customers don't face similar struggles. Thank you for your patience and for speaking up - it will help us serve our community better.
Official response
Elevation 2477
Nevada City, California5.0 stars
Best in Show
Perfect location, excellent parking, professional atmosphere, fresh quality products at reasonable prices, with a knowledgeable staff willing and able to answer all my questions.