Just what the title says: The staff could not be friendlier or more helpful - and the entire process was a breeze! Note that I had sent them my release form and a print-out of my medical diagnosis in advance of my appointment, and received an email saying they had everything they needed ... I'd recommend that you do the same. You can download the form from their website, and they'll be glad to answer any questions you have. But if you're worried that you'll be poked, prodded and grilled by a suspicious doctor - don't be, it's nothing like that! If you have a qualifying condition by your primary doctor's diagnosis, then this is just a quick interview to make sure you understand the ins-and-outs of cannabis use.